Community Service Representative

Paycom; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Center City District (CCD) is seeking a Community Service Representative to greet, inform and assist people in Center City Philadelphia. You will serve as a visible presence on sidewalks, provide information about attractions, safety concerns, and help troubleshoot issues as they arise.

The role requires an outgoing, team-oriented individual fluent in English, with the ability to walk/stand for long periods, lift up to 20 lbs, and work Tuesday through Saturday, 8am–4pm.

Qualifications

• Outgoing personality with excellent customer service skills.
• Fluent in English in oral and written communication.
• Ability to walk and stand for extended periods in varied weather conditions.
• Ability to lift up to 20 lbs.
• Team-oriented and able to work with others in a collaborative setting.

Responsibilities

• Greet and assist people in Center City.
• Provide information about attractions, businesses and events.
• Troubleshoot issues and report safety concerns as needed.
• Serve as a point of contact to ground-floor businesses, offices, hotels and residential buildings.
• Welcome new businesses to the district and provide information and assistance when needed.

Skills

Outgoing personality

Customer service

People skills

English fluency

Education

High School/GED

Tools

Handheld radio

Touchscreen tablet

Job description

# Community Service RepresentativePhiladelphia, PA 19110## OverviewPosition TypeFull TimeEducation LevelHigh School/GED## DescriptionCenter City District (CCD) is currently seeking outgoing, motivated, hospitality-minded individuals to join our team as a Community Service Representative (CSR). As a CSR you will support the mission of CCD, serving as a visible, welcoming, and reassuring presence on the sidewalks of Center City, providing information and assistance to those who work, live and visit our district.CSRs actively engage with people, communicating clearly and providing exceptional customer service to those seeking to enjoy the diverse cultural, business, restaurant and entertainment attractions in Center City. They also assist in troubleshooting issues that arise and report public safety concerns that they encounter. CSRs also serve as a main point of contact to ground floor businesses, office buildings, hotels, and residential buildings, welcoming new businesses to the district and providing information and assistance when needed.**Interested candidates must be able to work Tuesday through Saturday, 8a to 4p.**## Qualifications* Ability, when communicating, to use a handheld, two-way radio requiring manual dexterity as well as other electronic devices issued by the CCD.* Ability to use a touch screen portable electronic computer device (tablet).* **Ability to walk and stand for extended periods in varied weather conditions.*** Ability to carry an equipment bag with all required equipment totaling no more than ten (10) pounds, and lift and carry up to 20 lbs.* Ability to observe activity within the CCD’s boundaries and report as appropriate.* Ability to work outside in inclement weather with exposure to varied weather conditions.* **Outgoing personality with excellent customer service skills.*** **Excellent people skills.*** Must be fluent in the English language in both oral and written communication, fluency in other languages a plus.* Ability to work independently and with others in a team environment, supporting the CCD in a wide variety of activities.