Community Service Supervisor

State of Louisiana; Monroe (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

NHSC Loan Repayment

Job summary

Northeast Delta Human Services Authority seeks a Community Service Supervisor to oversee regional EarlySteps intake operations and staff, ensuring timely and compliant processing of referrals and IFSP activities. The role provides guidance, quality assurance, and coordination with state and local partners.

You will supervise intake personnel, monitor performance, and implement standardized procedures while addressing operational issues and opportunities for improvement in Northeast Louisiana.

Qualifications

• Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• A bachelor’s degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; or related therapies with three years of applicable experience.

Responsibilities

• Plans, assigns, directs, and evaluates the work of intake coordinators and other staff; participate in recruitment, onboarding, and training.
• Conducts weekly supervisory meetings to review referral activity and records; document concerns and follow-up actions.
• Monitors workloads, referrals, and caseloads to ensure timely processing of referrals; observes intake activities and IFSP meetings for performance.
• Completes employee performance evaluations and addresses concerns per personnel procedures.
• Directs and monitors daily intake operations including referrals intake screening and coordination of subsequent activities.
• Monitors data entry accuracy and documentation in the EarlySteps system; represents regional intake in meetings with state office and partners.

Skills

Supervision

Referral processing

Data quality

IFSP meetings

Education

Bachelor's degree + 4 years experience

Advanced degree in social sciences / public health / health administration

Job description

NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:

Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.

Northeast Delta Human Services Authority seeks a Community Service Supervisor to support Community Service Professionals within the Authority. NEDHSA encompasses twelve (12) parishes in Northeast Louisiana (Region 8). The incumbent is responsible for the supervision and oversight of regional Early Steps intake operations to ensure timely and consistent implementation of program requirements. The incumbent supervises and oversees regional Early Steps intake operations to ensure timely, consistent implementation of program requirements. Responsibilities include supervising intake personnel, monitoring referral processing and service coordination activities, ensuring compliance with applicable state and federal requirements, overseeing documentation and data quality, and implementing quality assurance and continuous improvement activities. The incumbent provides guidance and technical assistance to staff, develops and implements standardized operational procedures, monitors program performance, and coordinates with regional and statewide partners to support effective implementation of EarlySteps services. Work requires independent judgment in addressing operational issues, evaluating staff performance, identifying opportunities for process improvement, and ensuring regional intake activities are completed in accordance with established policies and procedures.

Job Duties:

• Plans, assigns, directs, and evaluates the work of intake coordinators and other assigned personnel. Participates in recruitment, selection, onboarding, and training of staff.
• Conducts individual supervisory meetings with each intake coordinator at least weekly to review referral activity, child records, outstanding actions, and issues requiring follow-up. Documents supervisory meetings, identified concerns, recommendations, and follow-up activities.
• Monitors staff workloads, referral assignments, and caseload distribution to ensure timely processing of referrals. Observes staff during intake activities, including home visits and initial Individualized Family Service Plan (IFSP) meetings, as applicable, to evaluate performance and adherence to program requirements.
• Completes employee performance evaluations and addresses performance concerns in accordance with established personnel procedures.
• Directs and monitors daily intake operations, including receipt and processing of referrals, intake screening, and coordination of subsequent program activities.
• Ensures appropriate coordination of multidisciplinary evaluations and assessments and initial IFSP activities within applicable program requirements.
• Monitors the accuracy and timeliness of data entry and required documentation in the designated EarlySteps electronic information system.
• Represents regional EarlySteps intake operations in meetings with the EarlySteps state office and other program partners.
• Coordinates with Head Start/Early Head Start, the Louisiana Department of Education, Early Care and Education Networks, and other early childhood partners to promote awareness of EarlySteps services and appropriate referral pathways.
• Assists with budget development, expenditure monitoring, and financial reporting as applicable to regional operations.
• Performs other related duties as assigned.

Position- Specific Details:

Appointment Type: Job Appointment

Location: Developmental Disabilities Services Office (2324 Armand Connector, Monroe, LA 71201)

Compensation: NEDHSA is a designated, approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.

• 2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.

(Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)

Experience Requirements:

• Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• A bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

Experience Substitution:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Official job specifications for this role, as defined by the State Civil Service, can be found here.

Contact Information:

Ms. Janesia Raybon, MPA
Human Resources Director A
Northeast Delta Human Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4237 (office)

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.