Community Service Professional 1 - 3

State of Louisiana; Elmwood (LA); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Parental Leave

Holiday pay

Résumé du poste

Jefferson Parish Human Services Authority (JPHSA) seeks a Service Coordinator for the EarlySteps SPOE to coordinate intake and referrals and support families through evaluation and IFSP processes. You will collaborate with families, healthcare providers, and community partners to ensure timely access to services.

The role emphasizes documentation, eligibility guidance, and connecting families to available resources in accordance with IDEA Part C and state procedures.

Qualifications

• Four years of experience in health or developmental disability services, counseling, health care management, or social services; OR
• Six years of full-time work experience plus one year of related experience; OR
• Bachelor's degree plus one year of related experience; OR
• Advanced degree in social sciences, nursing, public health, health administration, or related field.

Responsabilités

• Serve as the initial point of contact by promptly receiving, reviewing, and processing referrals for EarlySteps and other programs.
• Enter, track, and maintain referral information in electronic systems within program timeframes.
• Establish a trusting, family-centered relationship respecting the family's culture and priorities.
• Conduct preliminary intake interviews to gather developmental concerns, needs, and supports.
• Complete intake questionnaires to identify potential service needs requiring further assessment.
• Provide information and guidance about developmental disability programs, eligibility, and resources.

Connaissances

Interpersonal communication

Documentation

Family-centered approach

Formation

Bachelor's degree

Advanced degree in social sciences, nursing, public health, health administration, or related fields

Outils

EHR systems

Microsoft Office

Description du poste

About This Job

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability Services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Developmental Disabilities Community Services (DDCS) Division provides services and supports to assist individuals with Intellectual/Developmental Disabilities (I/DD) to live in the least restrictive environments and to participate as fully as possible within their communities.

The JPHSA DDCS EarlySteps Single Point of Entry (SPOE) Service Coordinator coordinates intake and referral activities for individuals and families seeking EarlySteps and other applicable developmental disability services and supports. Responsibilities include receiving and processing referrals, gathering and documenting intake information, identifying service needs, providing information on available programs and community resources, facilitating eligibility determination, and supporting families throughout the evaluation process. The incumbent collaborates with families, healthcare providers, community partners, and OIDD personnel to ensure timely access to services, completion of the initial Individualized Family Service Plan (IFSP), and a seamless transition to the Family Support Coordination (FSC) agency. All activities are conducted in accordance with IDEA Part C, the Louisiana EarlySteps Practice Manual, established policies and procedures, and applicable federal and state regulations.

Minimum Qualifications

• Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• Six years of full-time work experience plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• A bachelor's degree plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration, speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

Job Specification

Job Duties

Job Duties and Other Information

• Serves as the initial point of contact by promptly receiving, reviewing, and processing referrals from physicians, hospitals, families, healthcare providers, community agencies, childcare providers, and other referral sources for individuals seeking access to EarlySteps and other designated OIDD programs
• Enters, tracks, and maintains referral information and contact notes in designated electronic systems to ensure all required intake activities are documented and completed within applicable program timeframes
• Establishes a trusting, family-centered relationship that respects the family's culture, language, priorities, and preferences
• Conducts preliminary intake interviews with individuals and families to gather information regarding developmental concerns, functional needs, existing supports, available resources, and immediate service needs
• Completes designated intake questionnaires and screening activities in accordance with program requirements to identify potential service needs requiring additional assessment, consultation, or referral
• Provides information and guidance regarding developmental disability programs, eligibility requirements, referral processes, community resources, and available service options to support individuals and families in understanding next steps.

Position Specific Details

• Appointment Type: Job Appointment only
• Career Progression: This position does participate in a Career Progression Group and can be hired as a 1,2, or 3
• Work Schedule: Traditional 8:00 am to 4:30 pm, Monday - Friday
• Compensation: The salary offered will be determined based on qualifications and experience.
• Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

Contact Information

Enjoli Lewis 3616 S. I-10 Service Road West, Metairie, LA 70001 [e-mail] 504-838-5426

Benefits

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage: More information can be found at https://info.groupbenefits.org/
• Parental Leave: Up to six weeks paid parental leave
• More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave: State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

• Retirement: State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

Do you possess an advanced degree in a social science field, nursing, public health, hospital, or health administration, speech-language pathology or communication sciences and disorders, physical, occupational, recreational, or music therapy?

• Yes
• No