Community Service Professional 1-3

State of Louisiana; Monroe (LA); On-site; USD 42,000 - 58,000; Full time

Job summary

Northeast Delta Human Services Authority in Monroe, LA is seeking a Community Service Professional 1-3 to coordinate intake and referrals for EarlySteps and other developmental disability services. You will collect information, assess needs, and connect families to appropriate programs, collaborating with healthcare providers, families, and community partners.

The role supports timely access to services, ensures policy-compliant intake activities, and may advance within a Career Progression

Qualifications

• Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• Six years of full-time work experience plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• A bachelor's degree plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy.

Responsibilities

• Serves as an initial point of contact for individuals, families, healthcare providers, community organizations, and other referral sources.
• Obtains and documents demographic information, referral details, presenting concerns, and other information necessary to initiate the intake process.
• Reviews referrals for completeness and obtains additional information as needed. Enters and maintains referral information in designated electronic systems.
• Interviews individuals and families to obtain information regarding developmental concerns, functional needs, existing supports, and available resources.
• Completes designated intake questionnaires and screening activities in accordance with program requirements.
• Identifies potential needs requiring additional assessment, consultation, or referral.
• Assists individuals and families in understanding program processes, referral requirements, and next steps.
• Communicates with Early Steps personnel, OIDD regional staff, Local Governing Entities, healthcare providers, and other partner agencies regarding referrals and intake activities.
• Reviews records for accuracy, completeness, and compliance with established procedures.
• Maintains information necessary to support reporting on referral volumes, processing timelines, and other performance measures.
• Participates in required training regarding Early Steps, developmental disability services, intake procedures, and applicable program requirements.
• Performs other related duties as assigned.

Education

Bachelor's degree

Advanced degree in health/public health or related field

Job description

NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:

Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.

Northeast Delta Human Services Authority is seeking a Community Service Professional 1-3 to serve individuals with disabilities in Region VIII in our community service division. This position requires knowledge of policies and procedures in multiple statewide program elements and must establish and maintain good rapport with individuals served by the agency. The incumbent is responsible for coordinating intake and referral activities for individuals and families seeking access to EarlySteps and other developmental disability services and supports, as applicable. Responsibilities include receiving and processing referrals, gathering and documenting intake information, identifying potential service needs, providing information regarding available programs and community resources, and facilitating referrals to appropriate service systems. The incumbent works collaboratively with families, healthcare providers, community partners, and OIDD personnel to support timely access to services and ensure intake activities are completed in accordance with established policies, procedures, and applicable program requirements.

Qualifications:

• Four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• Six years of full-time work experience plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• A bachelor's degree plus one year of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR
• An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy.

Experience Substitution:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties:

• Serves as an initial point of contact for individuals, families, healthcare providers, community organizations, and other referral sources. Obtains and documents demographic information, referral details, presenting concerns, and other information necessary to initiate the intake process.
• Reviews referrals for completeness and obtains additional information as needed. Enters and maintains referral information in designated electronic systems.
• Interviews individuals and families to obtain information regarding developmental concerns, functional needs, existing supports, and available resources.
• Completes designated intake questionnaires and screening activities in accordance with program requirements.
• Identifies potential needs requiring additional assessment, consultation, or referral.
• Assists individuals and families in understanding program processes, referral requirements, and next steps.
• Communicates with Early Steps personnel, OIDD regional staff, Local Governing Entities, healthcare providers, and other partner agencies regarding referrals and intake activities.
• Reviews records for accuracy, completeness, and compliance with established procedures.
• Maintains information necessary to support reporting on referral volumes, processing timelines, and other performance measures.
• Participates in required training regarding Early Steps, developmental disability services, intake procedures, and applicable program requirements.
• Performs other related duties as assigned.

Position-Specific Details:

• Appointment Type: Job Appointment
• Location: Developmental Disabilities Services Office (2324 Armand Connector, Monroe, LA 71201)n
• Compensation: NEDHSA is a designated approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC‑approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.
• 2‑year Full‑Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full‑time clinical practice to clinicians.
• (Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)

Career Progression:

As part of a Career Progression Group, vacancies may be filled from this recruitment as a Community Service Professional 1, Community Service Professional 2, or a Community Service Professional 3 depending on the level of experience of the selected applicant(s).

Contact Information:

Ms. Janesia Raybon, MPA
Human Resources Director A
Northeast DeltaHuman Services Authority
2513 Ferrand Street
Monroe, LA 71201
318-362-4237 (office)

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.