Community Service Officer II (Phoenix, AZ) (Multiple Positions)

Phase2 Technology; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

Sick leave

Holidays

Job summary

University Police Department in the Phoenix area is seeking a Community Service Officer to maintain safety on campus. Responsibilities include patrolling on foot, bicycle, or in a marked vehicle; responding to emergencies; and preparing incident reports.

The role emphasizes service to students and staff and requires flexibility for rotating shifts. Minimum qualifications include a high school diploma or GED and at least 3 years of related experience, with a background check including a

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years of relevant experience or equivalent.
• Pass a thorough background investigation including a polygraph.
• Ability to work rotating shifts, weekends, and holidays.
• Must have a valid driver’s license and comply with fleet safety policy.

Responsibilities

• Patrol campus on foot, bicycle, or marked vehicle to detect safety hazards and suspicious activity.
• Respond to emergencies and incident calls as directed by Dispatch.
• Complete reports for minor incidents and property logs.
• Provide directions and exceptional customer service to students, staff, and visitors.
• Assist with events and conduct security escorts as needed.
• Lock/unlock doors per schedule and assist with safety inspections.

Skills

Communication skills

Observation

Interpersonal skills

Stress management

Judgment

Discretion

Shift work flexibility

Education

High School Diploma / GED

Job description

Position Highlights

The University Police Department is seeking a Community Service Officer for the Phoenix area. Community Service Officers maintain security and safety of people and property on the University of Arizona Phoenix-metro area campuses by patrolling in marked department vehicles and enforcing University rules and regulations. Community Service Officers conduct directed as well as self-initiated patrol in order to detect and report suspicious and criminal activity to Dispatch and other field personnel.

There is some flexibility in the FTE for this position, which will be discussed at time of interview.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

Duties and Responsibilities

• Patrols campus on foot, bicycle or marked vehicle checking for fires, vandalism, suspicious activity or persons, and safety/fire hazards. Situations requiring additional assistance will be referred to police. Monitors camera footage for criminal activity and reports findings to police.
• Responds to emergency calls for service such as blue light phones, medical injuries and emergencies, minor theft reports, fires, and criminal damage.
• Completes police reports on minor incidents that do not involve felony investigations, including stolen property, found property, lost property, and criminal damage.
• Activity is driven by the occurrences during the designated shift. Any pertinent information will be shared via pass along briefing/email with other shifts.
• Greets, welcomes, and provides exceptional customer service to all.
• Provides directions and other general informational needs.
• Performs door assists and other security related escorts on campus.
• Assists with special events.
• Locks and unlocks doors upon request and according to schedules provide by Room and Course.
• Maintains secure storage of evidence and found property per department policy.
• Performs safety inspections at designated intervals and submit work orders for repair/replacement as needed.

Knowledge, Skills, and Abilities

• Ability to communicate effectively in both oral and written form.
• Skill in observing situations and detail oriented.
• Skill in talking to others to convey information effectively.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to exercise sound judgment in making critical decisions.
• Ability to process and handle confidential information with discretion.
• Ability to work rotating shifts/days off and work holidays.

Minimum Qualifications

• High School Diploma or equivalent learning attained through experience required (GED).
• Minimum of 3 years of relevant experience required. Department will consider any relevant volunteer, internship, or applicable experience as it relates towards the position.
• Successfully pass an in-depth background investigation to include passing a polygraph examination.
• Must be able to work rotating shifts, weekends, and holidays.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Posting Number: req25905

Department: University Police Department

Location: Greater Phoenix Area, Phoenix, AZ USA

Full Time

Job FTE: .50 - 1.0

Number of Hours Worked per Week: 20-40

Rate of Pay: $16.50 - $20.63 per hour

Compensation Type: hourly rate

FLSA: Non-Exempt

Benefits Eligible: Yes - Full Benefits

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level: OC2

Job Family: Police & Security

Job Function: Protection & Safety

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 3

Target Hire Date:

Expected End Date:

Contact Information for Candidates: [e-mail]

Open Date: 5/5/2026

Open Until Filled: Yes

Documents Needed to Apply: Resume

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].