Community Service Officer

The City of Plymouth; Plymouth (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Plymouth is seeking a Community Service Officer to support municipal services, including nuisance complaint follow-ups, animal control, and emergency response. The ideal candidate will demonstrate excellence in customer service and engage with the community to uphold city values. This role requires effective communication skills and the ability to manage various situations professionally.

Qualifications

• Six months experience with office equipment and data entry.
• One year experience in a customer or community service position.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Follow up on nuisance complaints and enforce ordinances.
• Handle animal-related complaints and inspections.
• Provide emergency medical service and support during incidents.

Skills

Customer service

Communication

Problem solving

Integrity

Education

High school diploma or equivalent

Job description

At the City of Plymouth, we all work together to add quality to life. This mission and our guiding values – CIVIC: customer focus, integrity, visionary, inclusion and connection – shape our work as we advance the City Council’s strategic priority to be a city of choice. We are seeking candidates who are eager to adopt and champion our mission and values.

The Community Service Officer will provide a variety of community service and other municipal services including, but not limited to, follow up on nuisance complaints, animal control, detention cell monitoring, control of recovered property, enforcement of various ordinances, and other community service-oriented tasks that ensure effective and prompt delivery of services.

Provide exceptional customer service to internal and external customers.

• Interact with others in a manner that is professional and inspires open communication.
• Help to create and maintain a respectful workplace culture and champions equity and inclusion.
• Participate in citywide training designed to strengthen competencies in areas such as communications, leadership, decision-making and problem solving.

Perform follow up on nuisance complaints concerning the general safety and health of the community.

• Take nuisance type complaints in person or by telephone; advise subjects of complaints on ordinance violations and necessary corrective action; follow up to ensure corrective action is taken.
• Develop a good working knowledge of the types of cases that need to be referred to other city departments or agencies, and ensures accurate information is provided.
• Communicate with city attorney regarding appropriate legal remedies.
  
  

Handle animal-related complaints within the city, including both domestic and wild animals.

• Respond to and handle all animal complaints, including barking dogs and other public nuisances associated with animals.
• Demonstrate an understanding of the various wildlife issues within the city, including handling nuisance or sick/injured animals, working with wildlife rehab programs, and working with other agencies as required.

• Impound loose, abandoned, vicious or rabid animals; dispose of dead carcasses.

• Issue citations to violators of city code.
• Respond to and handles complaints of animal bites, prepare appropriate reports, ensure proper quarantine procedures, impound animals when necessary, and ensure proper follow-up inspections are completed.

Conduct safety inspections of detention facility as required.

• Inspect facility for sanitation and maintenance issues.
• Conduct a thorough safety inspection to ensure locks are in working order and no weapons or contraband are present.
• Test and ensure the emergency alarm system is in working order.

Provide emergency service to protect life and property.

• Provide emergency medical service (first aid) at scene of accident/medical situation.
• Aid stranded motorists.
• Assist with other assignments as requested, including, but not limited to, traffic details.
• Assist persons who are locked out of home or vehicle according to department procedure.

Identify physical and safety hazards that affect the community’s well-being.

• Investigate and arrange for removal of abandoned vehicles.
• Inspect and report public safety hazards (broken water mains, gas mains, power lines, semaphores, construction sites, etc.)
• Enforce fire lane, handicap and other parking laws.

Perform administrative and non-patrol activities.

• Maintain equipment/vehicle; inspect vehicles for required equipment, etc.
• Participate in regular department training.
• Participate in community engagement activities (station tours, crime prevention, bicycle safety, etc.).
• Deliver city documents to the City Council, Planning Commission, courts or others as requested or assigned.
• Perform other work as apparent or assigned.

Monitor the release and detention of prisoners.

• Assist sworn officers in the booking, release, and holding procedures of prisoners.
• Provide humane treatment to incarcerated persons.
• Perform non-criminal fingerprinting when scheduled or requested.

Maintain the control and inventory of recovered property.

• Document and inventory found and seized property turned over to his/her custody according to department policy.
• Search stolen property file and computer files to match recovered property with victims if possible.
• Assist in disposal of recovered property according to law and department procedures when necessary.

Minimum Qualifications

• Demonstrated ability to perform in accordance with the City of Plymouth’s CIVIC values (customer focus, integrity, visionary, inclusion and connection) and comfort with supporting and advancing the city council’s strategic priorities.
• High school diploma or equivalent.
• Must possess valid Class D Driver’s License with a good driving record.
• Must have six months experience with various office equipment, computer programs and data entry
• Must have one year of experience in a customer or community service paid or volunteer position.
• Must be able to communicate effectively orally and in writing.
• Must have ability to discreetly handle confidential matters.
• Must be able to tolerate stress in a multitude of forms, such as taking enforcement action, dealing with anxious and emotional persons, and working rotating shifts.

Desired Qualifications

• More than one year experience in a customer or community service paid or volunteer position.
• Professional or volunteer experience with domestic or wild animals.

COMMUNITY SERVICE OFFICER PHYSICAL REQUIREMENTS

Physical Activities:

Very Frequent (Often required to perform the job): standing, sitting, walking, lifting, carrying, reaching (extending hands and arms in any direction), handling objects (grasping, turning or otherwise using hands or hand), repetitive hand motion, use of arm muscles over extended periods, use of leg muscles over extended periods.

Frequent (Usually required for the job): pushing/pulling, crouching (bending at knees), bending at waist, overhead work (over shoulder height)

Occasional (Sometimes required to perform the job): climbing, kneeling (bending leg at knee and resting on knee), crawling (moving about on hands and knees), stationary desk or bench work with neck bent forward

Weights Lifted/Carried

The employee must be able to lift items from 0 – 100 pounds from 0 – 5 feet and the employee must be able to carry items from 0 – 100 pounds for 0 - 100 feet. Objects lifted/carried include various animals (dogs, cats, wildlife of many sizes), speed trailers, large and/or bulky objects. The employee must be able to do lift assists.

Job Requirements:

Work outdoors; Work indoors; operate forklifts, machinery, or vehicles; drive city vehicle or personal vehicle for extended periods; handle animals (including large and small, domestic and wild)