Community Service Inspector (Operational Quality & Efficiency)

City of Houston; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

City of Houston is seeking a field-service focused staff member in Houston, TX to handle service requests, generate work orders, and perform minor repairs using mobile technology. The role involves field inspections, problem identification, and delivering solutions while engaging with the public and partner organizations.

The position emphasizes record keeping, reporting, and collaboration with diverse stakeholders, within a facility-based or field environment run by Public Works.

Qualifications

• High school diploma or GED with up to 18 months of specialized education or training in a specific area or trade.
• 1 year of experience related to customer service or an area of inspection to be performed is required.
• Depending on the area of specialty, the experience may need to be journey-level after an apprenticeship.

Responsibilities

• Investigates service requests and creates work orders within deadlines.
• Performs minor repairs and uses new tech like iPads/tablets/mobile apps.
• Conducts inspections, identifies issues, and recommends solutions.
• Interacts with public, civic groups, contractors, professionals, and businesses to resolve problems.

Skills

Customer service

Record keeping

Communication

Inspection support

Education

High school diploma or GED

Job description

Position Overview

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section

Transportation and Drainage Operations/Operational Quality & Efficiency

Reporting Location

5500 N McCarty St, Houston, TX 77013, USA

Workdays & Hours

TBD * (Subject to change)

Description Of Duties/Essential Functions

Investigates all service requests and creates work orders as needed within established deadlines. Completes minor repairs (i.e. replace missing asset covers, small debris removal, installing temporary barricade, etc.) Utilizes new computer technology, i.e. iPads, tablets, and mobile applications. Performs inspections, identifies problem areas and recommends solutions. Meets with the general public, civic groups, contractors, technical professionals and businesses to respond to inquiries and resolve problems. Performs record keeping activities to maintain filing systems, reports and documentation. Prepares and submits various technical reports.

WORKING CONDITIONS

This position routinely requires lifting moderately heavy items (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions.

This is a Houston Public Works Emergency Management position at the Tier I Level.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

Experience Requirements

One (1) year of experience related to customer service or an area of inspection to be performed is required.

Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

Minimum License Requirements

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.

PREFERENCES

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION

Yes. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Salary Information

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.