Community Service Inspector (Drinking Water Operations)

City-of-Houston,-T; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Houston is seeking a position in Houston Water/Drinking Water Operations to investigate water distribution service requests and update the service request/work order system for accurate and timely closure. You will respond to inquiries from citizens, officials and outside agencies while ensuring safety at job sites.

Responsibilities include reading maps, maintaining records, preparing technical reports, and traveling to multiple job sites.

Qualifications

• High school diploma or GED and up to 18 months of related training.
• One year of experience in customer service or inspection related to the role.
• Valid Texas driver’s license and compliance with City of Houston driving policy.

Responsibilities

• Investigates water distribution service requests and ensures timely closeout of work orders.
• Responds to complaints and inquiries from citizens, City officials or outside agencies, contractors and professionals.
• Maintains detailed records, reports, and documentation for filing systems.
• Reads drawings/maps to verify locations of mains, valves, hydrants, and other utilities.
• Uses tools and devices such as scanners, tablets and manual water pumps as required.
• Drives to and from job sites as needed.

Skills

Customer service

Inspection knowledge

Reading maps/drawings

Education

High school diploma or GED

Tools

INFOR IPS

GIS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Applications accepted from:

ALL PERSONS INTERESTED

Service Line/Section:

Houston Water/Drinking Water Operations

Reporting Location:

Houston, Texas, USA*

Workdays & Hours:

Monday - Friday, 7:00am - 4:00pm; 10:00pm - 6:00am *

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Investigates water distribution service requests. Review and update service request and work order system to ensure information is updated and closed out in a timely manner. Respond to complaints/inquiries from citizens, City officials or outside agencies, civic groups, contractors, technical professionals, and businesses. Ensure all job sites are safe and secure, for the protection of the public. Perform detailed record-keeping activities to maintain filing systems, reports, and documentation. Ensure that all work orders, activity reports, photo logs/uploads, etc. are completed in a timely, accurate, and efficient manner. Prepare and submit various technical reports. Read and understand drawings and maps to verify locations of mains, valves, fire hydrants, service lines, manholes, and other utilities. Has the knowledge and capability to use tools and devices such as scanners, computers, tablets, manual water pumps, valve keys, etc. as required. Perform other duties as assigned. This position is required to drive to and from job sites.

WORKING CONDITIONS

This position routinely requires lifting moderately heavy items (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions.

This is a Houston Public Works Emergency Management position at the Tier I Level.

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

EXPERIENCE REQUIREMENTS

One (1) year of experience related to customer service or an area of inspection to be performed is required.

Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

MINIMUM LICENSE REQUIREMENTS

Requires a valid Texas driver's license and compliance with the City of Houston's policy on driving.

Preference will be given to candidates with experience, knowledge, and understanding of the following:

• Water Utility Maintenance/Repair of water distribution assets
• INFOR IPS or similar work order tracking system and GIS
• Microsoft Applications (Word, Excel, Outlook)
• Basic computer skills

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED:

None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION:

Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.