Community Service & Civic Engagement Program & Administrative Operations Manager

NU USA Northeastern University; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Northeastern University, Boston, seeks an Operations Manager for the Community Service & Civic Engagement (CSCE) team to lead operational infrastructure, budgets, and office systems that scale program delivery and partnerships.

The role reports to the CSCE Director and collaborates across CSCE staff; you will supervise 2-3 student workers, develop onboarding, and drive efficient processes supporting experiential learning and community engagement.

Qualifications

• Bachelor's degree in business administration, higher education, or related field.
• 3-5 years of progressive experience in office management, program operations, or administrative coordination.
• Demonstrated ability to develop and implement operational systems and manage competing priorities.
• Experience with budget stewardship and financial record-keeping.
• Experience with grant-related financial tracking a plus.
• Strong interpersonal and communication skills; ability to build collaborative relationships.
• Proficiency in Microsoft Suite; experience with Salesforce, WorkDay, and Concur preferred.
• Demonstrated experience planning and executing large-scale events and programs.

Responsibilities

• Direct operational logistics for CSCE-wide events and programs, including travel arrangements, room reservations, catering, supply procurement, and vendor coordination.
• Lead accurate and proactive tracking of CSCE program budgets in coordination with the Associate Director and Director; manage purchases, reimbursements, and vendor payments.
• Establish and maintain operational systems for the CSCE office, including supply management and staff onboarding.
• Recruit, hire, and direct 2-3 part-time student workers; set expectations and provide mentorship.
• Contribute to office-wide and division-wide committees, staff meetings, trainings, retreats, and special events.

Skills

Budget management

Office operations

Event logistics

Staff supervision

Communication

MS Office

Salesforce

WorkDay

Concur

Education

Bachelor's degree

Job description

About the Opportunity Job Summary Community Service & Civic Engagement (CSCE) is a part of Education Innovation in the Office of the Chancellor and plays an integral role in meaningfully engaging students and staff with communities in Boston and beyond. For students, community engagement offers critical experiential learning opportunities that allow them to understand and have impact in the world. This team oversees a robust suite of community engagement programs and offers trainings, reflections, and consultations. With an asset-based lens to community engagement and a commitment to strong reciprocal community partnerships, CSCE facilitates meaningful experiences for students, staff, and community partners. The Operations Manager leads the operational infrastructure that enables CSCE to advance its mission at scale. This position develops and implements the operational, logistical, and administrative systems that drive program delivery across the full team. The Operations Manager directs logistics for CSCE programs and events, establishes and optimizes office systems, stewards program budgets, and serves as the strategic operational resource for the team. This role reports to the Director of CSCE and partners collaboratively with all CSCE staff to build a well-functioning, efficient, and mission-aligned office.

Key Responsibilities and Accountabilities

• Events and Program Logistics: Direct operational logistics for CSCE-wide events and programs, including travel arrangements, room reservations, catering, supply procurement, and vendor coordination. Serve as the lead operational architect for signature programs such as Alternative Breaks, Global Service Week, and Volunteer Fairs. Develop and implement replicable logistics frameworks that improve efficiency and scalability across the program portfolio.
• Budget Stewardship and Financial Management: Lead accurate and proactive tracking of CSCE program budgets in coordination with the Associate Director and Director. Direct purchases, reimbursements, and vendor payments in alignment with institutional policies. Develop and deliver regular budget reports, identify and elevate fiscal concerns, and drive grant-related financial compliance for AmeriCorps and other funded programs.
• Office Management: Establish and maintain the operational systems that support the day-to-day functioning of the CSCE office, including supply management, scheduling coordination, and staff operational support. Develop onboarding frameworks for new staff and student workers to ensure consistent and efficient integration into team operations.
• Student Worker Supervision: Recruit, hire, and direct 2-3 part-time student workers who support operational and administrative functions. Establish clear performance expectations, provide ongoing mentorship and feedback, and invest in the professional development of student staff.
• Other CSCE Responsibilities: Contribute to office-wide and division-wide committees, staff meetings, trainings, retreats, and special events.

Minimum Qualifications

• Bachelor's degree in business administration, higher education, or related field required
• 3-5 years of progressive experience in office management, program operations, or administrative coordination, preferably within a higher education or nonprofit setting
• Demonstrated ability to develop and implement operational systems and manage competing priorities across a dynamic team environment
• Experience with budget stewardship and financial record-keeping.
• Experience with grant-related financial tracking a plus
• Strong interpersonal and communication skills; ability to build collaborative relationships across a team and with external partners
• Proficiency in Microsoft Suite; experience with Salesforce, WorkDay, and Concur preferred
• Demonstrated experience planning and executing large-scale events and programs

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 108S Expected Hiring Range: $60,315.00 - $85,192.50 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact.

Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system-which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide-serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.