Community Sales Associate

Williams Homes, Inc.; Star (ID); On-site; USD 42,000 - 66,000; Full time

Job summary

Williams Homes, Inc. in Idaho seeks a Community Associate to support the Community Manager in daily sales operations and delivering an exceptional customer experience from first inquiry through close of escrow.

You will handle lead management, buyer follow-up, administrative coordination, and sales presentations, while developing the skills to independently manage a community and maintain model homes and on-site presentation areas.

Qualifications

• High School Diploma or Equivalent required.
• CA DRE License and valid driver's license required.
• 2+ years of experience in new home sales or resale real estate; experience as a Product Specialist or Sales Assistant preferred.
• Strong written and verbal communication skills with the ability to engage professionally with customers, agents, and team.
• Professional demeanor and commitment to delivering an exceptional customer experience.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office and CRM systems (Newstar experience preferred).
• Motivated self-starter with the ability to learn quickly and work in a fast-paced environment.

Responsibilities

• Assist the Community Manager in achieving community sales goals through effective lead management, prospect follow-up, and appointment scheduling.
• Conduct model home tours and provide detailed information about floorplans, features, options, pricing, and community amenities.
• Track and follow up with potential buyers to maintain a high conversion rate and superior customer satisfaction.
• Maintain up-to-date knowledge of community details, including construction status, lot releases, incentives, and product availability.
• Support the Community Manager throughout the contract process by verifying documentation and coordinating with lenders, escrow, and design studio representatives.
• Serve as the on-site representative in the Community Manager’s absence, ensuring professionalism and adherence to company sales policies and standards.
• Manage the registration of traffic, agent information, and buyer data accurately into the Newstar ERP System.
• Prepare and update sales collateral, MLS listings, and signage in coordination with Marketing and the Community Manager.
• Support and execute marketing activities and promotional events within the community as directed.
• Participate in weekly community meetings with Construction and Warranty to ensure alignment on schedule, closings, and buyer expectations.
• Maintain model homes, sales offices, and community presentation areas to company standards at all times.
• Assist in preparing reports, competitive market updates, and other administrative tasks as requested.
• Contribute to a positive team culture by supporting sales colleagues and providing excellent customer service.

Skills

Lead management

Customer service

Effective communication

Organization

CRM experience

Education

High School Diploma or Equivalent

CA DRE License

Tools

Newstar ERP

MLS

Microsoft Office

CRM systems

Job description

Description

Williams Homes is a privately held homebuilder based in Southern California. Founded in 1997, Williams Homes was built on the principles of integrity, trust, and partnership. Over the past 10 years, Williams Homes has consistently expanded into new markets, including California’s Central Coast, Montana, Idaho, Texas, and Sacramento and the low desert. Our entrepreneurial spirit, nimble approach, and ability to leverage our size and resources allow us to operate successfully across a diverse range of markets.

At the heart of Williams Homes is a passion for building. That passion has driven the successful creation and delivery of numerous homes and new home communities, helping make the American dream a reality for thousands of homeowners.

We believe that homebuilding is, and always will be, a fundamentally great business. Williams Homes is committed to the long-term success of the company and, equally important, to the success and growth of our employees. Our most important asset is the people who come to work at Williams Homes every day.

At Williams Homes, we believe WE ARE Williams Homes. We work as one united team, celebrate our successes together, and work through challenges and setbacks together. Our culture is grounded in collaboration, accountability, respect, and a shared commitment to excellence.

Today, Williams Homes is building near the ocean, in wine country, in the mountains, and in communities across some of the most beautiful places in the country. Come join Williams Homes and be part of a team dedicated to building exceptional homes, strong communities, and the American dream.

Summary/Objective:

The Community Associate supports the Community Manager in daily sales operations and delivering exceptional customer experience within assigned communities. This role ensures a seamless buyer journey from initial interest through close of escrow. Responsibilities include lead management, buyer follow-up, administrative coordination, and sales presentations, while developing the skills to independently manage a community.

Essential Job Duties:

• Assist the Community Manager in achieving community sales goals through effective lead management, prospect follow-up, and appointment scheduling.
• Conduct model home tours and provide detailed information about floorplans, features, options, pricing, and community amenities.
• Track and follow up with potential buyers to maintain a high conversion rate and superior customer satisfaction.
• Maintain up-to-date knowledge of community details, including construction status, lot releases, incentives, and product availability.
• Support the Community Manager throughout the contract process by verifying documentation and coordinating with lenders, escrow, and design studio representatives.
• Serve as the on-site representative in the Community Manager’s absence, ensuring professionalism and adherence to company sales policies and standards.
• Manage the registration of traffic, agent information, and buyer data accurately into the Newstar ERP System.
• Prepare and update sales collateral, MLS listings, and signage in coordination with Marketing and the Community Manager.
• Support and execute marketing activities and promotional events within the community as directed.
• Participate in weekly community meetings with Construction and Warranty to ensure alignment on schedule, closings, and buyer expectations.
• Maintain model homes, sales offices, and community presentation areas to company standards at all times.
• Assist in preparing reports, competitive market updates, and other administrative tasks as requested.
• Contribute to a positive team culture by supporting sales colleagues and providing excellent customer service.

Requirements

Education, Knowledge, Skills and Abilities:

• High School Diploma or Equivalent required.
• CA DRE License and valid drivers license required
• 2+ years of experience in new home sales or resale real estate; experience as a Product Specialist or Sales Assistant preferred.
• Strong written and verbal communication skills with the ability to engage professionally with customers, agents, and team.
• Professional demeanor and commitment to delivering an exceptional customer experience.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office and CRM systems (Newstar experience preferred).
• Motivated self-starter with the ability to learn quickly and work in a fast-paced environment.