Community Response Officer

Block by Block; Louisville (KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Plan

Paid Time Off

Job summary

Block by Block is seeking Community Response Officers in Louisville, KY to patrol assigned areas by bike or foot, engage with stakeholders, and report safety concerns. Strong observation, de-escalation, and communication skills are essential.

Qualifications include a High School diploma or GED, with beneficial certifications in de-escalation, defensive tactics, and drone piloting. The role requires evening shifts and accurate incident reporting as part of our safety program.

Qualifications

• High School diploma or GED required.
• Certifications in de-escalation techniques, defensive tactics, collapsible baton, chemical irritant or pepper spray, crime prevention, surveillance camera systems, and FAA Part 107 drone pilot certification are beneficial.
• Valid State Guard Card where applicable.

Responsibilities

• Patrols properties, verifies access, and monitors to maintain safety and security.
• Provides a strong security presence to deter criminal activity, enforce client rules, and address unwanted behaviors.
• Requests compliance from individuals violating client rules or committing crimes.
• Monitors and patrols designated areas or zones and addresses security concerns.
• Responds to incidents, investigates disturbances, and reports findings accurately and professionally.
• Creates written incident reports and property condition reports.

Skills

Observational skills

Calm under pressure

Communication skills

English reporting

Spanish preferred

Critical thinking

Written incident reports

Education

High School diploma or GED

State Guard Card (where applicable)

FAA Part 107 drone pilot certification (beneficial)

Job description

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Salary Range

$25.00-$25.00

Job Description

As part of the Block by Block family, our Security division combines proven expertise in community engagement with professional safety practices designed to create safer and more welcoming environments.

Our teams are highly trained in customer service, de-escalation, situational awareness, and community relations, ensuring that every interaction builds trust and enhances public safety.

Pay Rate: $25.00/hourly

Shift Specifics:

• 3:30pm to 12:00am

JOB SUMMARY:

Community Response Officers will patrol and monitor an assigned area on bike and foot to report any suspicious activities to local authorities. Community Response Officers will engage with area stakeholders, visitors, and residents to determine safety concerns and develop problem-solving strategies to effectively resolve these issues.

Key Responsibilities:

· Patrols properties, verifies access, and monitors to maintain safety and security

· Provides a strong security presence to deter criminal activity, enforce client rules, and actively address any unwanted behaviors

· Firmly and courteously requests compliance persons violating client rules or committing crimes, such as aggressive panhandling, loitering, or any behavior disruptive behavior

· Monitors and patrols designated areas or zones while identifying and addressing any security concerns

· Responds to any incidents, investigates disturbances, and reports findings accurately and professionally

· Thinks critically in order to engage with the public and stakeholders to address security concerns in order to provide resolutions to issues or concerns

· Creates written, detailed, and accurate Incident reports and property condition reports

· Provides accurate descriptions of persons, vehicles and other similar identifiers to law enforcement and others when needed

Required Skills/Ability

· Must have excellent observational skills in order to identify security concerns and implement strategies to resolve conflicts and formulate effective responses

· Must have the ability to remain calm in high- pressure situations

· Must have excellent communication skills in order to provide successful de-escalation strategies

· Must be able to speak, read, and write the English language in order to create basic reports. A high proficiency in speaking the Spanish language is a preferred but not required.

· Must have excellent critical thinking skills

· Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers

· Must have ability to develop written Incident reports and property condition reports that are detailed, accurate, and professional

· Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and Civicity/Block by Block standards of expected professionalism

Education and Experience:

· High School diploma or GED equivalent required

· Certifications in de-escalation techniques, defensive tactics, collapsible baton, chemical irritant or pepper spray, crime prevention, knowledge of surveillance camera systems, and FAA Part 107 drone pilot certification are also beneficial

· Valid State Guard Card where applicable

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Physical Abilities:

· Must have the physical capacity to capture and detain individuals if necessary

· Must have the ability to traverse continuously on bike or foot during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break)

· Must have ability to stand for extended periods of time

· Must be able to work outdoors in all conditions with provided inclement weather gear

· Must have ability to lift 50 lbs., twist, bend and stoop occasionally

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Required Skills/Ability

• Must have excellent observational skills in order to identify security concerns and implement strategies to resolve conflicts and formulate effective responses
• Must have the ability to remain calm in high- pressure situations
• Must have excellent communication skills in order to provide successful de-escalation strategies
• Must be able to speak, read, and write the English language in order to create basic reports. A high proficiency in speaking the Spanish language is a preferred but not required.
• Must have excellent critical thinking skills
• Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers
• Must be able to develop written Incident reports and property condition reports that are detailed, accurate, and professional
• Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and Civicity/Block by Block standards of expected professionalism

Education and Experience:

• High School diploma or GED equivalent required
• Certifications in de-escalation techniques, defensive tactics, collapsible baton, chemical irritant or pepper spray, crime prevention, knowledge of surveillance camera systems, and FAA Part 107 drone pilot certification are also beneficial
• Valid State Guard Card where applicable

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Physical Abilities:

• Must have the physical capacity to capture and detain individuals if necessary
• Must have the ability to traverse continuously on bike or foot during an eight-hour shift, with normal breaks (two fifteen minutes, and one thirty-minute meal break)
• Must have ability to stand for extended periods of time
• Must be able to work outdoors in all conditions with provided inclement weather gear
• Must have ability to lift 50 lbs., twist, bend and stoop occasionally

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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