Community Resources Coordinator (Grant/FT/Benefits)

Harford County, Maryland; Bel Air (MD); Hybrid; USD 49,000 - 59,000; Full time

Job summary

Harford County Government is seeking a Community Resources Coordinator to manage caregiver support services and resource navigation for priority populations, including adults under 60 with disabilities.

The role, within the Wellness Team of the Office on Aging, involves outreach, referrals, documentation, and reporting to ensure effective program delivery and compliance with grant requirements.

Qualifications

• Bachelor's Degree in Social Work, Human Services, or a related field.
• Knowledge of aging programs, disability benefits and community resources.
• Ability to manage multiple projects and prioritize tasks.
• Strong documentation and reporting skills.

Responsibilities

• Oversee daily operations, participant intake and service delivery for caregiver support initiatives.
• Plan and implement community outreach events and educational programming for family caregivers.
• Connect individuals to respite care, community benefits and other resources.
• Coordinate care with internal staff and fiscal personnel for service availability.
• Track service utilization and maintain client records for grant reporting.

Skills

Case management

Aging services

Caregiving support

Resource navigation

Communication skills

Public speaking

Interpersonal skills

Conflict resolution

Crises intervention

Education

Bachelor's Degree in Social Work, Human Services, or a related field

Job description

Job Description Summary:The Community Resources Coordinator/Priority Populations Coordinator manages supportive services, resource coordination, education and benefits navigation for priority populations within the community. Specifically, this position will provide information and referral services to individuals under the age of 60 who are living with a disability. In addition, this position is responsible for implementing the agency’s National Family Caregiver Support Program including education/outreach, screening, referral and coordination of services as well as documentation and reporting. This role works within the Wellness Team at the Office on Aging. Harford County Government Core Values are essential to successful job performance and this position, as with all positions at Harford County, is accountable for integrating Core Values in the execution of responsibilities.Job Description:Budgeted Salary: $54,080 annuallyEssential Duties:Program Coordination: Oversee daily operations, participant intake, and service delivery for caregiver support initiatives.Planning, Outreach & Education: Plan and implement community outreach events, training opportunities and educational programming for family caregivers and care partners.Resource Referrals: Connect individuals and families to respite care, supplemental services, and community benefits. In addition to working with caregivers/families, incumbent will provider resources, information and assistance to those under 60 years of age who are living with disabilities.Internal Coordination: Work with internal staff to receive referrals and coordinate care as well as working with fiscal staff to ensure availability of funds for requested services.Compliance & Reporting: Track service utilization, maintain accurate client records, and meet grant reporting rules.Performs related administrative duties, such as maintaining case records, and preparing statistical data reports using required software as required by the State.Years of Experience:2 years of experience in case management, aging services, caregiving support or service coordination for disabled populations, or related experienceEducation:Bachelor's Degree in Social Work, Human Services, or a related fieldKnowledge, Skills, and Abilities:Knowledge of aging programs, disability benefits, and community resourcesAbility to maintain composure, even in very difficult situationsAbility to manage conflict and tactfully handle complaints and difficult situationsKnowledge of crises Intervention theoryKnowledge of administrative and clerical proceduresKnowledge of terminology used in diagnosis and classification of illnesses, injuries and disabilities as well as causes and consequences of illness, injuries and disabilitiesKnowledge of community resources and services for client populationKnowledge of documentation proceduresAbility to communicate effectively, both verbally and in writing, adjusts communication style or approach depending on the audienceAbility to manage conflict and tactfully handle complaints and difficult situationsSkilled listener, ability to practice actively listeningAbility to conceptualize, plan and manage multiple projects or tasksAbility to remain calm in a crisisAbility to think through options critically and plan for unforeseen obstaclesAbility to provide internal and external customer service in a courteous manorAttention to detailStrong interpersonal skills and ability to build relationships with a diverse range of stakeholdersOrganizational skills including the capacity to anticipate issues and prioritize tasks, ability to manage multiple priorities or projectsPublic speaking and presentation skillsProficient computer skillsKnowledge a negotiation and conflict resolution techniquesAccuracy in documentation and dissemination of informationSAFETY:Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations and applicable Harford County safety policies, procedures, or manual as required for this position.COMPENSATION:Other compensation may include but is not limited to:OvertimeCompensatory timeShift DifferentialsBENEFITS:Harford County offers an exceptional benefits package that includes:Health, Dental & Vision insuranceFlexible Spending AccountsState Retirement Plan and Deferred CompensationLong Term Disability, and Life Insurance for Employee, Spouse, and ChildrenGenerous Leave Package & Paid HolidaysTuition ReimbursementHarford County Government is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local law.