Community Resource Navigator I

United Way of the Midlands; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Shared health insurance

401(k) plan

Paid vacation and sick time

Tuition reimbursement

Job summary

United Way of the Midlands is seeking a Community Resource Specialist I to respond to individuals seeking assistance across multiple channels and connect them with essential services including housing, healthcare, employment and food resources.

The role emphasizes client assessment, resource coordination and outreach while maintaining strong relationships with service providers and community partners.

Qualifications

• Strong communication and empathy when assisting diverse community members.
• Proficiency with MS Office; ability to document interactions clearly.

Responsibilities

• Responds to calls, email, chat and text; connects individuals with housing, healthcare, employment and food resources.
• Maintains compassionate, nonjudgmental communication across diverse populations.

Skills

Communication

Bilingual (preferred)

MS Office

Education

Associate's degree (preferred)

High school diploma or GED

Tools

Call center software

Job description

United Way of the Midlands is seeking a Community Resource Specialist I to respond to individuals seeking assistance across multiple channels and connect them with essential services including housing, healthcare, employment and food resources.

The role emphasizes client assessment, resource coordination and outreach while maintaining strong relationships with service providers and community partners.