211 Navigator: Community Resource Specialist (Hybrid)

UNITED WA; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid Work Option

Competitive Compensation

Employer 403(b) Matching

Employer-Sponsored Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Generous PTO

Paid Parental Leave

FMLA

EAP

Job summary

United Way for Greater Austin seeks a dedicated 211 Navigation Specialist to deliver accessible information and referral services to the Texas community. You will work as part of the Community Health & Resource Navigation team, handling calls, providing timely resources, and logging data with care.

The role emphasizes collaboration, adaptability, and strong interpersonal skills while serving diverse populations and maintaining high quality service standards.

Qualifications

• Collaborate across departments to achieve shared objectives.
• Present information with care and accuracy.
• Adapt quickly in a fast-paced environment while delivering quality service.
• Demonstrate professional demeanor when interacting with diverse populations.
• Possess strong communication and data-entry skills.

Responsibilities

• Provide information and referral services to the community.
• Serve as primary Information and Referral specialist for callers in Texas.
• Collect demographic data and log resources accurately.

Skills

Collaborates

Cultivates innovation

Drives results

Interpersonal savvy

Resilient

Education

Bachelor’s degree

Tools

MS Office

Outlook

Web browsers

Job description

United Way for Greater Austin seeks a dedicated 211 Navigation Specialist to deliver accessible information and referral services to the Texas community. You will work as part of the Community Health & Resource Navigation team, handling calls, providing timely resources, and logging data with care.

The role emphasizes collaboration, adaptability, and strong interpersonal skills while serving diverse populations and maintaining high quality service standards.