Community Resource Navigator: Empower Self-Sufficiency

Appalachian Mountain Health; Asheville (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Appalachian Mountain Health is seeking a Community Resource Advocate to connect patients with community resources, Medicaid applications, and supports to help them achieve self-sufficiency. You will navigate care within AMH, refer to Behavioral Health and dental services, and maintain relationships with community partners to ensure AMH patients are well represented in the region.

You will document encounters accurately in the electronic health record and manage a caseload of six patient

Qualifications

• Experience and knowledge of community resources and public benefits.
• Excellent interpersonal communication and community-building skills.
• Strong time management and organizational ability to meet deadlines.
• Proficiency with technology and Electronic Health Records documentation.
• Ability to work in healthcare and relate to diverse populations.
• Ability to read, understand, and follow program guidelines.
• Willingness to work during clinic hours.
• Openness to feedback for program adherence and safety.
• Strict adherence to federal and state healthcare regulations.

Responsibilities

• Coordinate services to help clients access community resources such as Medicaid, food assistance, and shelter.
• Support patients in accessing care resources, including referrals to behavioral health and dental services.
• Identify patients needing extra support by reviewing schedules and contacting them before appointments.
• Act as liaison to community resources to promote patient self-advocacy.
• Maintain timely, accurate documentation in the patient’s medical record.
• Keep an up-to-date Community Resource database and collaborate with partners.
• Maintain a caseload of at least six patient encounters per day.
• Collaborate with AMH teammates to provide wrap-around services.
• Adhere to AMH policies and promote respectful, ethical communication.
• Utilize lived experience if hired as Peer Support Specialist to build trust.
• Apply evidence-based Peer Support Interventions when appropriate.
• Attend mandatory AMH and Behavioral Health Team meetings.

Skills

Community resources

Interpersonal communication

Time management

Electronic Health Records

Cultural competence

Program guidelines

Clinic hours

Feedback orientation

Regulatory compliance

Job description

Appalachian Mountain Health is seeking a Community Resource Advocate to connect patients with community resources, Medicaid applications, and supports to help them achieve self-sufficiency. You will navigate care within AMH, refer to Behavioral Health and dental services, and maintain relationships with community partners to ensure AMH patients are well represented in the region.

You will document encounters accurately in the electronic health record and manage a caseload of six patient