Community Relationship Manager I

Trustmark Corporation; Hattiesburg (MS); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Trustmark Bank in Hattiesburg, MS is seeking an experienced banking professional to identify customer needs and match them with suitable products and services. You will develop proactive sales efforts and manage a loan portfolio while mitigating credit risk.

The role emphasizes relationship building, cross-selling, and external outreach to expand business opportunities. Qualified candidates have 5+ years in sales, banking, or business development, strong communication skills, and a solid

Qualifications

• Minimum of 5 years’ experience in either sales, banking or business development.
• Experience properly managing a business loan portfolio with varied terms and collateral, including real estate.
• Excellent oral and written communication skills.
• Demonstrated effectiveness in sales and business development.
• Demonstrated ability to develop professional working relationships with customers and internal partners.
• Demonstrated effectiveness in negotiation and decision-making skills to serve the best interest of the bank and borrower.
• Familiarity with products and services offered by financial services institutions.
• Developed understanding of business lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations.
• Advanced knowledge of Microsoft Word and Excel applications.
• Four-year college degree in business, finance, accounting or related field of study with 5 years of customer relationship management experience in banking or similar field preferred.

Responsibilities

• Identify customer needs and match them with bank products to enhance satisfaction and loyalty.
• Develop proactive sales/service efforts and portfolio management to grow clients while mitigating credit risk.
• Attract new business relationships and expand existing ones through call programs and outreach.
• Advise customers on financial needs and appropriate products/services.
• Originate and submit credit requests for timely decisioning with complete documentation.
• Provide high level of service to build relationships and cross-sell other product lines.
• Perform business calls to gain loan production experience and support growth goals.
• Work with risk controls and audit to manage credit risk and compliance.

Skills

Sales experience

Customer relationships

Negotiation

Credit analysis

Banking product knowledge

Communication (oral & written)

Team collaboration

Education

Bachelor's degree in business/finance

Tools

Microsoft Word

Excel

Job description

This position is responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. This position will develop proactive sales/service efforts and portfolio management skills to grow a portfolio of business and consumer clients while mitigating credit risk.

Responsibilities:

• Attracts new business relationships and expands existing business relationships through the call program.
• Participate in community, professional, and trade organizations.
• Advise and counsel directly with customers to understand their financial needs and appropriate products and services to offer them.
• Originate and submit credit requests promptly for decisioning via organized loan packages that present the needed credit documentation and identify the appropriate credit issues.
• Provide high level of customer service to existing clients to build relationships, to expand development of business, and to identify and create cross-selling opportunities for other product lines
• Practice business development skills by performing business calls to customers and prospective customers to gain further experience in outside loan production, negotiations and support achievement of growth goals
• Mitigate credit weaknesses, past dues and exceptions through proper loan portfolio management skills including proper risk analysis and identification of risk rate, early renewal processing, loan document preparation and closing, collateral analysis, past due collection management, etc. Work with Audit, Loan Review and the Office of the Comptroller of Currency as needed.
• Assess and prioritize simultaneous multiple responsibilities effectively.
• All work must be performed within the bank’s guidelines, policies, procedures and standards of performance.
• Perform additional duties as assigned.

Qualifications

• Minimum of 5 years’ experience in either sales, banking or business development
• Experience properly managing a business loan portfolio with varied terms and collateral, including real estate
• Excellent oral and written communication skills
• Demonstrated effectiveness in sales and business development
• Demonstrated ability to develop professional working relationships with customers and internal partners
• Demonstrated effectiveness in negotiation and decision-making skills to serve the best interest of the bank and borrower
• Familiarity with products and services offered by financial services institutions
• Developed understanding of business lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations
• Advanced knowledge of Microsoft Word and Excel applications
• Four-year college degree in business, finance, accounting or related field of study with 5 years of customer relationship management experience in banking or similar field preferred

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!

Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Fingerprinting (required for certain positions)