Community Relationship Manager Associate

Trustmark Corporation; Columbia (MS); On-site; USD 48,000 - 72,000; Full time

Job summary

Trustmark Corporation seeks a Community Relationship Manager Associate to identify customer needs and match them with bank products to enhance satisfaction and loyalty. You will develop proactive sales and portfolio management skills to grow a portfolio of business and consumer clients while managing credit risk.

The role emphasizes advising customers, originating loan requests, building client relationships and cross-selling across product lines, with the ability to handle multiple priorities

Qualifications

• Minimum of 4 years’ experience in sales, banking or business development.
• Effective oral and written communication skills.
• Proficiency with Microsoft Word and Excel.
• Four-year college degree in business, finance, accounting or related field preferred.
• Experience managing a loan portfolio preferred.
• Banking experience or equivalent in related areas preferred.

Responsibilities

• Advise and counsel directly with customers to understand financial needs and appropriate products and services.
• Originate and submit credit requests promptly for decisioning via loan packages.
• Provide high level customer service to existing clients to build relationships and cross-sell.
• Perform business calls to gain outside loan production and support growth goals.
• Mitigate credit weaknesses through proper loan portfolio management and risk analysis.
• Work with Audit, Loan Review and OCC as needed.
• Perform additional duties as assigned.

Skills

Sales experience

Communication skills

Relationship building

Negotiation

Education

Four-year college degree in business, finance, accounting or related field

Tools

Microsoft Word

Excel

Job description

Community Relationship Manager Associate

This position is responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. This position will develop proactive sales/service efforts and portfolio management skills to grow a portfolio of business and consumer clients while mitigating credit risk.

Responsibilities:

• Advise and counsel directly with customers to understand their financial needs and appropriate products and services to offer them.
• Originate and submit credit requests promptly for decisioning via organized loan packages that present the needed credit documentation and identify the appropriate credit issues.
• Provide high level of customer service to existing clients to build relationships, to expand development of business, and to identify and create cross-selling opportunities for other product lines
• Practice business development skills by performing business calls to customers and prospective customers to gain further experience in outside loan production, negotiations and support achievement of growth goals
• Mitigate credit weaknesses, past dues and exceptions through proper loan portfolio management skills including proper risk analysis and identification of risk rate, early renewal processing, loan document preparation and closing, collateral analysis, past due collection management, etc. Work with Audit, Loan Review and the Office of the Comptroller of Currency as needed.
• Assess and prioritize simultaneous multiple responsibilities effectively.
• All work must be performed within the bank’s guidelines, policies, procedures and standards of performance.
• Perform additional duties as assigned.

Qualifications

• Minimum of 4 years’ experience in either sales, banking or business development
• Effective oral and written communication skills
• Practical working knowledge of sales principles and business development
• Good interpersonal skills and ability to build relationships with others
• Practical working knowledge of negotiation and decision-making skills to serve the best interest of the bank and borrower
• Results oriented, flexible, and able to prioritize simultaneous work assignments
• General knowledge of the financial services industry, business lending and credit underwriting
• Proficiency with Microsoft Word and Excel
• Four-year college degree in business, finance, accounting or related field of study preferred
• Experience properly managing a loan portfolio preferred
• Banking experience or equivalent in one or a combination of the following areas: Management Development Program, relationship manager, credit analysis, or retail banking preferred

Physical Requirements & Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse requiring hand and wrist manipulation, while viewing computer screens.

Disclaimer: Management retains the right to add, delete or modify the responsibilities and qualifications of the position at any time.

Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!

Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Fingerprinting (required for certain positions)