Commercial Relationship Manager I/II/III

Trustmark Corporation; Memphis, Northern (TN, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Trustmark Bank is seeking a Commercial Relationship Manager I/II/III to develop and manage commercial accounts with focus on customer service and profitability while maintaining risk controls. The role spans multiple levels with increasing responsibilities and underwriting expectations.

The candidate will manage portfolios, perform credit analyses, and collaborate with product partners to tailor solutions while expanding client relationships and new business opportunities.

Qualifications

• Bachelor’s degree in business/finance or relevant experience.
• 3+ years of progressive commercial banking/credit experience or equivalent.
• Experience with commercial banking risk analysis.
• Understanding of banking and credit approval processes and policies.
• Sales principles and client development knowledge.
• Experience with products/services offered by financial institutions.
• Strong oral and written communication skills.
• Analytical, time management, organizational and problem-solving abilities.
• Attention to detail with accuracy.
• Proven ability to build and maintain relationships.
• 5+ years in commercial banking/credit, with underwriting experience preferred.
• Knowledge of pricing models, profitability forecasting, and credit analysis.
• Experienced in managing a commercial loan portfolio; leadership skills.
• Familiarity with underwriting and credit procedures; able to comply with regulations.
• Track record in business development with established customers.
• Experience as an underwriter is a plus.

Responsibilities

• Understand credit, commercial products, and financial statement analyses to offer banking solutions.
• Manage an existing portfolio and seek opportunities to generate incremental revenue.
• Engage with customers regularly to strengthen trusted advisor relationships and cross-sell.
• Apply portfolio management, underwriting, risk analysis, and loan closing processes.
• Develop business via calls, visits, and meetings to meet new business goals.
• Maintain professional community relations to increase visibility and opportunities.
• Ensure compliance with bank policies and risk controls in lending activities.
• Keep portfolio prudence with acceptable non-performing loan levels.
• Perform additional duties as assigned.

Skills

Relationship building

Sales experience

Communication skills

Analytical thinking

Time management

Problem solving

Attention to detail

Education

Bachelor’s degree in business/finance

Job description

Commercial Relationship Manager I/II/III

This position is responsible to develop and manage commercial accounts that meet established requirements, focus on customer service and maximize profitability with minimal risk for the bank

This position may be filled at Level I, II, or III. Additional responsibilities and qualifications apply.

Responsibilities:

• Understanding of credit, commercial products, and financial statement analysis to offer beneficial banking solutions
• Manage an existing portfolio and seek opportunities to generate incremental revenue for the bank and meet customer financial goals
• Engage with customers on a regular basis to enhance the trusted advisor relationship, ensure business needs are being met, provide high level of customer service, and create cross sell opportunities for other product lines
• Practice commercial loan portfolio management skills through practical application of assigned portfolio including project analysis, loan underwriting, proper risk analysis and identification of risk rate, packaging and presentation, renewal processing, loan doc prep and closing, collateral analysis, past due notice management, etc.
• Practice business development skills through the practical application of performing business calls to customers and prospective customers in order to gain further experience in outside loan production and negotiations and support achievement of new business goals
• Maintains professional community relations and involvement to increase the bank’s visibility and new business opportunities, and to further personal development
• Compliance with established policies and procedures for commercial banking and follow appropriate controls to prudent behavior which is in compliance with the bank’s risk appetite including loan and credit quality
• Ensure portfolio is prudent and the non-performing loan ratio is within the acceptable risk tolerance limits
• Perform additional duties as assigned

Level II additional responsibilities:

• Make recommendations for credit approval to Senior Loan Committee. Present to loan committee as needed
• Develop and execute market strategies for development, growth, and retention. Execute the strategy with calls, visits, client qualification and meeting follow-up to maintain, enhance and expand client relationships
• Prospect for clients independently by utilizing referral sources, existing clients and executive on market strategies for development, grown and retention
• Work with product partners (Treasury Management., Wealth Management etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect
• Responsible for the management of portfolios for medium to large sized businesses
• Serve as a mentor to less experienced relationship managers

Level III additional responsibilities:

• Leadership role in the bank’s business development activities
• Approves or rejects loans exceeding the credit authority of subordinate relationship managers tup to approved lending limits

Qualifications

• Bachelor’s degree in business/finance associated major, or relevant job experience
• Minimum of three years of proven and progressive commercial banking/credit experience or equivalent
• Experience with commercial banking risk analysis
• Developed an understanding of banking and credit approval process as well as pertinent bank policies and external regulations
• Practical working knowledge of sales principles
• Prior experience with products and services offered by financial services institutions
• Effective oral and written communication skills
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Ability to work accurately with close attention to details
• Proven ability to build and maintain relationships
• Minimum of five years proven and progressive commercial banking/credit experience or equivalent.
• Underwriting experience preferred
• Enhanced knowledge of credit analysis practice and procedure
• Minimum of eight years managing a commercial loan portfolio with a proven sales track record and business development acumen
• Enhanced knowledge of pricing models, profitability forecasting, and credit analysis practice and procedure
• Fully developed understanding of banking and credit approval process according to bank policies and external regulations
• Proven track record of business development skills especially with established customers
• Previous experience as an underwriter, preferred

Physical Requirements/Working Conditions:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note:

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!

Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Fingerprinting (required for certain positions)