Community Relations & Operations Assistant

Access Management Group; North Fort Myers (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Access Management Group in North Fort Myers, FL is seeking an organized Community Administrator to assist the community manager with board relationships, budgeting, records, and day-to-day operations of the association and amenities.

You will support communications with homeowners, directors, and vendors, draft correspondences, and help maintain gate access and financial records, with hours that may include evenings and weekends.

Qualifications

• High School diploma or equivalent; AA/BA in hospitality or property management preferred.
• Strong communication and organizational abilities; able to handle multiple stakeholders.
• Proficient use of Microsoft Office and property-management software.

Responsibilities

• Receive incoming phone calls/mail and respond as directed or appropriate.
• Draft and send professional correspondence to homeowners, board members, committee members, vendors, etc.
• Fill in for receptionist as needed.
• Assist in maintaining the Community’s hard files and uploading files to websites, software, etc.
• Assist in adding / deleting homeowners, residents and club employees to/from gate access.
• Keep accurate records of all gate transponders, parking passes and give to Security company and order when supply is running low.
• Assist in conducting inspections of common areas of association property to ensure proper maintenance.
• Assist as necessary in processing, and coding vendor invoices for payment in a timely manner.
• Communicate with homeowners, board members and vendors and respond to concerns within the community’s policy.
• Assist in preparation of written weekly and monthly management reports, weekly community bulletins, and event bulletins.
• Attend and participate in monthly Board of Directors meetings, Annual meetings, Committee meetings and Staff meetings as requested.
• Have the desire to be stable and carry out the vision of the board in the community.
• Hours will fluctuate depending on scheduling. Weekends and evenings may be required and attendance at board meetings, staff meetings as needed.
• Assist Manager in drafting annual budget, read and understand monthly financial statements, explain delinquency procedures and reports.
• Set up and maintain new homeowners, send welcome packets within 24 hours of receiving closing documentation, post charges to account ledger and provide check to accounts receivable by the end of every business day.
• Receive and process ARC Applications, respond to homeowner requests, and ensure complete application is received and submitted for approval to ARC/ACC committee as received.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays if needed.

Skills

Phone & email handling

Professional correspondence

Office administration

Gate access management

Microsoft Office

Vantaca knowledge

Education

High School diploma; AA/BA in hospitality or property management preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Vantaca

Job description

Access Management Group in North Fort Myers, FL is seeking an organized Community Administrator to assist the community manager with board relationships, budgeting, records, and day-to-day operations of the association and amenities.

You will support communications with homeowners, directors, and vendors, draft correspondences, and help maintain gate access and financial records, with hours that may include evenings and weekends.