Executive Director, Community & Hospitality Operations

Access Management Group; Fort Myers (FL); On-site; USD 110,000 - 180,000; Full time

Job summary

Access Management Group is seeking a General Manager to lead a large, amenity-rich residential community in Fort Myers. The role directs operations across hospitality, recreation, F&B, facilities, and customer service, delivering an exceptional resident and guest experience.

The ideal candidate is a hands-on, strategic leader with a proven track record managing budgets, teams, and multi-department operations in resort, country club, or large-scale community environments.

Qualifications

• Bachelor's degree preferred in Business Administration, Hospitality Management, Recreation Management, or related field; equivalent professional experience considered.

Responsibilities

• Provide overall leadership for all community operations, including amenities, food & beverage, recreation, and guest services.
• Oversee daily operations of a large residential community with multiple facilities and services.
• Develop and implement policies and procedures to ensure efficiency, consistency, accountability, and high-quality service.
• Set departmental goals, monitor performance, and ensure standards are met; liaise with the Board of Directors.
• Lead and develop department heads and frontline teams across multi-department functions.
• Monitor financial performance, operating budgets, and cost controls; manage vendor relationships and contracts.
• Ensure compliance with safety, health, and regulatory requirements; drive resident satisfaction and engagement.

Skills

Strategic leadership

Operational management

Team development

Budgeting & financial oversight

Board & stakeholder management

Resident engagement & hospitality

Education

Bachelor's in Business Admin/ Hospitality/ Recreation

Job description

Access Management Group is seeking a General Manager to lead a large, amenity-rich residential community in Fort Myers. The role directs operations across hospitality, recreation, F&B, facilities, and customer service, delivering an exceptional resident and guest experience.

The ideal candidate is a hands-on, strategic leader with a proven track record managing budgets, teams, and multi-department operations in resort, country club, or large-scale community environments.