Community Relations & Move-In Coordinator

Fieldstone Communities; Bainbridge Island (WA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Fieldstone Communities is seeking a Community Relations Assistant to support the Community Relations Director, Business Office Manager, and Executive Director in guiding inquiries, tours, and admissions. You will help families understand services, arrange visits, and follow up to move them toward residence.

The role emphasizes outstanding customer service, coordination of pre-admission activities, and participation in outreach to medical and community referral sources.

Qualifications

• High school diploma or equivalent required.
• Flexible schedule including weekends, holidays and overtime.
• Ability to work independently with minimal supervision and good problem-solving.
• Professional appearance and excellent communication.
• Valid driver’s license and access to a vehicle.
• Maintains current health requirements and passes background checks.

Responsibilities

• Assist families and residents through the sales process to move-in as directed.
• Cover the community’s sales activities over the weekend.
• Assist the CRD with move-in and education of prospective residents and families.
• Ensure apartments are ready for move-ins and model apartments are maintained.
• Provide exceptional customer service to all customers.
• Collect and verify referral information from inquiries; support pre-admission paperwork.
• Coordinate pre-admission and move-in processes with the CRD; assist with recruitment activities.
• Welcome new staff and assist with orientation; participate in outreach events.

Skills

Communication skills

Problem solving

Conflict management

Budgeting

Customer service

English proficiency

Education

High School diploma or equivalent

Job description

Fieldstone Communities is seeking a Community Relations Assistant to support the Community Relations Director, Business Office Manager, and Executive Director in guiding inquiries, tours, and admissions. You will help families understand services, arrange visits, and follow up to move them toward residence.

The role emphasizes outstanding customer service, coordination of pre-admission activities, and participation in outreach to medical and community referral sources.