Move In Coordinator

Christian Care Mesquite; Mesquite (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Christian Care Mesquite is seeking a Move-In Coordinator to support the Director of Sales & Marketing. The role ensures a smooth move-in process for new residents and serves as a backup for the sales team by conducting tours, following up with prospects, and supporting marketing events.

The position requires strong organizational and communication skills, with the ability to coordinate paperwork, leases, and CRM entries while fostering a welcoming community environment.

Qualifications

• Experience coordinating move-in processes for senior living communities.
• Strong communication and interpersonal skills with residents and families.
• Ability to manage schedules, paperwork, and CRM data accurately.

Responsibilities

• Coordinates with depositors and families for move-in processes to ensure a positive experience.
• Prepares new resident paperwork, schedules lease signing, and enters move-in data in CRM.
• Manages resident and family communication and coordinates moving tasks (downsizing, furniture, movers).
• Liaises with new residents to introduce them to team members and acclimate to the community.
• Assists sales team with tours, lead cultivation, and deposits as needed.
• Ensures collateral materials are available for marketing; maintains show-ready model apartments; marketing tour book.

Skills

CRM software

Scheduling

Communication

Team coordination

Lead follow-up

Tools

CRM system

Job description

Job Scope:

The Move-In Coordinator is responsible for assisting the Director of Sales & Marketing (DSM) and ensuring the move-in process for new residents is efficient and effective. This position also acts as a backup for the sales department - performing tours, follow-up calls, and assisting in coordinating and hosting marketing events to promote the community to prospective residents.

Responsibilities:

• Coordinates with depositors and their families and/or advocates for all aspects of the move-in process to ensure a positive experience for any new resident.
• Prepares new resident paperwork, schedules and attends the lease signing, and enters the move-in data into the appropriate Customer Relationship Management system (CRM).
• Manages resident and family/advocate communication and assists with coordinating moving tasks, such as downsizing, furniture placement, movers, etc.
• Serves as a liaison for new residents and their family members before moving in and after moving in is complete. This includes introducing the new resident to key team members and helping the new resident acclimate to the community.
• Assists the sales team, as needed, in giving tours, cultivating leads, and taking deposits.
• Assists with ensuring collateral materials are available for marketing use; assemble and maintain model apartments in show-ready condition; develop and maintain a marketing tour book for the community.
• Assists with the planning of community events to promote the services of the community and to gather new inquiries for residency.
• Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions that assist others beyond job responsibilities, and have a positive impact on co-workers, residents, and visitors.
• Seek out and perform other duties as assigned or needed.