Community Relations Associate (Entry-Level Sales) - Senior Living Community

Creative Healthcare Solutions, LLC; Kensington (MD); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid Holidays

Monthly Commission

Bonuses

Job summary

Creative Healthcare Solutions, LLC in Kensington, MD is seeking a Community Relations Associate to support the Community Relations Director and drive occupancy through outreach, events, and partnerships. You will manage inquiries, coordinate tours, and assist with sales and marketing initiatives.

The role emphasizes lead generation, relationship building with prospective residents, families, and referral partners, and collaboration across teams to create a welcoming first impression and

Qualifications

• Bachelor's degree preferred, not required; 1+ year of relevant experience in senior living or related fields.
• Experience supporting outreach, marketing, events, and community partnerships is a plus.
• Strong communication and relationship-building skills for prospective residents, families, and referral partners.

Responsibilities

• Meet and greet prospective residents and families; coordinate tours and communications.
• Support occupancy growth through lead management, open houses, and events.
• Coordinate move-in prep and hand-offs between sales and operations.
• Help develop quarterly sales and marketing plans and track lead activity.

Skills

Lead generation

Relationship building

Sales support

Marketing coordination

Education

Associate's degree

Bachelor's degree

Job description

OPEN POSITION:

Community Relations Associate

SCHEDULE:

• - Full-Time
• - 40 Hours per Week
• - Occasional Weekends and Evenings
• - Flexibility Offered

COMPENSATION:

• - $70,000 to $75,000 Base Salary, dependent on experience
• - Monthly Commission
• - Additional Performance-Based Bonuses
• - Paid Time Off
• - Paid Holidays
• - Health / Dental / Vision Insurance
• - 401k

LOCATION:

Kensington, Maryland

COMPANY PROFILE:

Founded in 2010, this organization currently operates eight (8) senior living communities across four (4) states. Their facilities boast exceptional services in independent living, assisted living, memory care, rehabilitation, and more.

POSITION DESCRIPTION:

The Community Relations Associate (CRA) supports the Community Relations Director and helps drive occupancy and community growth. This position coordinates administrative efforts and actively contributes to sales, marketing, and outreach initiatives. The CRA serves as a key point of contact for prospective residents, families, and referral partners, helping to create a warm, welcoming first impression and fostering meaningful relationships.

Specific duties of the role include, but are not limited to:

• - meet and greet prospective residents, families, and visitors
• - ensure timely phone and electronic communication
• - schedule and conduct community tours
• - prepare customized tour materials as needed
• - maintain accurate lead activity notes, occupancy / suite inventory reports, and forecasts
• - ensure information is accurate in the management system
• - assist with community events, open houses, and marketing activities
• - coordinate move-in preparation between all departments
• - help ensure seamless hand-offs between sales and operations teams
• - assist in welcoming new residents and families
• - support and participate in development of quarterly sales and marketing plans

This role is instrumental in supporting lead generation, strengthening partnerships, and enhancing the overall reputation and visibility of the community.

REQUIREMENTS:

• - Associate’s or Bachelor’s Degree preferred, not required
• - 1+ year of relevant experience
• - experience in the senior living industry preferred