Community Programs Lead - Disability Services

Community Mainstreaming Associates, Inc.; Village of Westbury (NY); On-site; USD 58,000 - 70,000; Full time

Job summary

Community Mainstreaming Associates, Inc. in Westbury, NY is seeking a Community Coordinator to lead SEMP, Community Habilitation, and Respite Services.

You will supervise staff, manage caseloads, ensure regulatory compliance, and advance person-centered outcomes for individuals with developmental disabilities. The role focuses on operational leadership across programs, documentation, and collaboration with leadership to drive program performance and service delivery.

Qualifications

• Experience supporting individuals with developmental disabilities.
• Supervisory or vocational/employment services experience preferred.
• Valid NYS Driver’s License.
• Reliable transportation with proof of insurance and registration.

Responsibilities

• Oversee daily operations of SEMP, Community Habilitation, and Respite Services.
• Assign and monitor staff caseloads to ensure balanced service delivery.
• Monitor participant enrollment, service delivery, utilization, staffing needs, and program capacity.
• Ensure services comply with OPWDD regulations, Medicaid requirements, Life Plans, Staff Action Plans, and agency policies.
• Collaborate with leadership regarding program performance, staffing needs, service development, and participant outcomes.
• Identify operational concerns and implement follow-up to maintain effective service delivery.
• Directly supervise assigned staff and the Vocational Lead; provide coaching and performance management.
• Monitor staff productivity, schedules, documentation, and caseload responsibilities.
• Participate in onboarding, training, and ongoing professional development of staff.
• Guide the Vocational Lead in administrative responsibilities and direct-service expectations.
• Address staff performance, documentation, attendance, and service-delivery concerns as appropriate.
• Participate in Life Plan and Circle of Support meetings; review and approve required vocational documentation.
• Ensure service notes, monthly summaries, and other documentation are completed accurately and timely.
• Guide staff in determining employment readiness, barriers, and vocational goals.
• Monitor Job Development activity, employer outreach, applications, interviews, and placements.
• Oversee required reporting, trackers, and program data.
• Provide escalation support for complex participant or family concerns.
• Monitor EVV compliance, including missed punches and attestations.
• Support relationships with employers, partners, and training sites.
• Monitor staff efforts related to employment retention, coaching, and skill development.
• Ensure services and documentation meet OPWDD, Medicaid, and agency standards.
• Ensure monthly/quarterly reports are accurate and submitted on time.
• Monitor program documentation for quality assurance and billing readiness.
• Address compliance or service-delivery concerns with staff.
• Remain available for urgent staff or participant needs; attend trainings and meetings.
• Serve as a point of contact for internal and external stakeholders.

Skills

Leadership

Staff supervision

Program oversight

EVV compliance

Documentation

Job description

Community Mainstreaming Associates, Inc. in Westbury, NY is seeking a Community Coordinator to lead SEMP, Community Habilitation, and Respite Services.

You will supervise staff, manage caseloads, ensure regulatory compliance, and advance person-centered outcomes for individuals with developmental disabilities. The role focuses on operational leadership across programs, documentation, and collaboration with leadership to drive program performance and service delivery.