Community Programs Assistant - Utility & Food Aid Support

Upbring; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Upbring is seeking a Program Assistant to support the Neighborhood House program and Director of Emergency Assistance. You will handle inquiries for services, schedule utility assistance appointments, review and process applications, and manage utility payments and food vouchers in line with agency standards.

Ideal candidates will have a High School Diploma, 2 years clerical experience, strong customer service and communication skills, and the ability to work independently.

Qualifications

• High School Diploma or equivalent.
• Two (2) years of clerical or administrative experience.
• Ability to build a positive rapport with people, strong customer service skills.
• Strong people and interpersonal skills with the demonstrated ability to communicate professionally, interact with all levels of management in a clear and concise manner.
• Ability to work independently with limited supervision; ability to take initiative.
• Ability to work with different programs with different requirements simultaneously including making decisions.
• Strong computer skills; high proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Schedule appointments for utility assistance
• Review applications and ensure all forms and attachments are properly and accurately completed, signed, and dated
• Assist applicants in completing applications for utility assistance and food vouchers
• Assist with preparing reports for the utility grant and food vouchers as requested
• Analyze, process and approve food vouchers under program policy guidelines
• Serve as a contact for all inquiries related to program information related to utility assistance and food vouchers
• Ensure client and sensitive Agency information, files, and records are securely maintained
• Maintain the confidentiality of all client and Agency information
• Assist the Director with reviewing and printing client utility bills, calculating the amount the agency can pledge toward the outstanding balance, and determining the appropriate multi-payment amount based on the program guidelines and available funding
• Assist the Director with reviewing and processing utility payments, financial-related invoices, and statements, and follow up as needed
• Assist with the preparation and submission of reports to funding sources, the local advisory committee, and applicable departments within Upbring
• Work closely with the Director of Emergency Assistance and program staff to ensure the program is operating effectively and efficiently, and meeting the needs of the clients and operating in accordance to Agency and licensing standards, funding requirements, and other federal, state, and local regulatory requirements
• Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices

Skills

Customer service

People skills

Communication

Independence

Initiative

Multi-program work

MS Word

MS Excel

Outlook

Education

Associate's degree in Business Administration or closely related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Upbring is seeking a Program Assistant to support the Neighborhood House program and Director of Emergency Assistance. You will handle inquiries for services, schedule utility assistance appointments, review and process applications, and manage utility payments and food vouchers in line with agency standards.

Ideal candidates will have a High School Diploma, 2 years clerical experience, strong customer service and communication skills, and the ability to work independently.