Community Programs Assistant

Lutheran Social Services of the South, Inc. dba Upbring; Lubbock (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Lutheran Social Services of the South, Inc. dba Upbring in Lubbock, TX, seeks a Program Assistant to support the Neighborhood House program and the Director of Emergency Assistance.

You will handle inquiries for services, schedule utility help, review applications, and process utility payments and food vouchers per agency standards. Requirements include a high school diploma, clerical experience, strong customer service and computer skills (Word, Excel, Outlook); bilingual Spanish is preferred.

Qualifications

• High School Diploma or equivalent.
• Two (2) years of clerical or administrative experience.
• Ability to build a positive rapport with people; strong customer service skills.
• Strong people and interpersonal skills with professional communication.
• Ability to work independently with limited supervision; take initiative.
• Ability to mult-task across different programs with varying requirements.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Schedule appointments for utility assistance.
• Review applications and ensure forms are complete, signed and dated.
• Assist applicants in completing applications for utility assistance and food vouchers.
• Prepare reports for utility grants and food vouchers as requested.
• Analyze, process and approve food vouchers per policy guidelines.
• Serve as a contact for inquiries related to utility assistance and food vouchers.
• Ensure client and agency information is kept confidential and secure.
• Maintain confidentiality of all client and agency information.
• Assist Director with reviewing and printing client utility bills and calculating pledged amounts.
• Assist Director with reviewing and processing utility payments and invoices; follow up as needed.
• Assist with preparing and submitting reports to funding sources and committees.
• Collaborate with staff to ensure program operates efficiently and complies with standards.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

High School Diploma or equivalent

Associate's degree in Business Administration or related field

Tools

Microsoft Word

Excel

Outlook

Job description

Lutheran Social Services of the South, Inc. dba Upbring in Lubbock, TX, seeks a Program Assistant to support the Neighborhood House program and the Director of Emergency Assistance.

You will handle inquiries for services, schedule utility help, review applications, and process utility payments and food vouchers per agency standards. Requirements include a high school diploma, clerical experience, strong customer service and computer skills (Word, Excel, Outlook); bilingual Spanish is preferred.