Community Program Manager, DEV (Full-Time)

Major League Hacking; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Medical, dental, vision benefits

Unlimited PTO

Travel opportunities

Job summary

Major League Hacking is looking for a DEV Community Program Manager who will bridge sales promises with developer realities. This role involves managing community campaigns, overseeing support inquiries, and administering the DEV platform. The ideal candidate has 3+ years of project management experience and a deep understanding of developer culture.

Offering competitive salary, stock options, and comprehensive benefits including medical, dental, vision, and unlimited PTO.

Qualifications

• 3+ years managing complex projects within Developer Relations.
• Strong understanding of developer culture and workflows.
• Excellent attention to detail.

Responsibilities

• Own end-to-end lifecycle of partner-sponsored and community campaigns.
• Administer the DEV platform as an expert.
• Oversee community support inquiries.

Skills

Project Management

Understanding Developer Culture

Data Analysis

Community Moderation

Cross-Functional Collaboration

Job description

As the DEV Community Program Manager, you will be the bridge between our sales promises and developer reality. You will take the campaigns (challenges, ads, etc) our sales team builds with partners and translate them into experiences on our native community platform. You aren't just managing timelines; you deeply understand developer culture, appreciate the nuance of technical communication, and know how to keep multiple stakeholders happy.

You will administer our native DEV (dev.to) platform and will lead the execution of our initiatives, delegating specialized tasks to a small team of hourly contractors that you manage (Community Program Coordinator and Community Support Associate). You will ultimately be held accountable for campaign and community success, platform support, and data-driven reporting.

What You’ll Do

• Campaign Execution: Own the end-to-end lifecycle of partner-sponsored campaigns and community campaigns.

• Scale Campaigns and Optimize Delivery: Drive operational efficiency to scale our campaign capacity. By ensuring flawless project execution and capturing valuable feedback loops from partners and the community, you will directly help us optimize our delivery playbook and expand our capacity, which in turn helps us serve the best experiences to our community of millions of software creators.

• Platform Administration: Serve as an expert and key administrator of the DEV platform.

• Community Moderation: Develop and grow our community moderator programs.

• Community Support: Oversee the triage and resolution of support inquiries, ensuring community members have a seamless experience participating in our platform and programs.

• Cross-Functional Collaboration: Serve as the ultimate connective tissue across teams. You will collaborate seamlessly with internal departments and interface with external partner stakeholders to keep projects aligned and moving forward.

• Data & Analytics: Track, analyze, and report on campaign performance metrics. You’ll determine what worked, what didn’t, and deliver insightful wrap-up reports to partners.

Benefits

• Competitive salary (range is posted above)

• Stock options

• Medical, dental, vision benefits and 401K

• Unlimited PTO

• Travel opportunities

Who You Are

• An Experienced Project Manager: You have 3+ years managing complex projects or programs, ideally within a Developer Relations or developer-adjacent environment.

• Dev-Attuned: You don't need to be a software engineer, but you understand developer culture, workflows, open-source etiquette, and dev memes. You know how to engage authentically without sounding like a traditional corporate marketer.

• Obsessively Detailed: You notice the small things. Typos, broken links, or misaligned brand guidelines don't get past you.

• Data-Oriented: You love a good spreadsheet. You know how to pull metrics and translate raw numbers into a story of campaign success for our partners.

• AI Fluency: You believe in working smarter. You are highly capable of utilizing generative AI tools to accelerate your day-to-day workflow (such as using them to generate data queries or automate tasks) and possess a basic familiarity with developer environments like GitHub.

• Thrives in Autonomy: You are comfortable in a fast-paced, creative environment where you need to build the playbook, not just follow one.

Please Note: We expect this role to interface often with our key team members in and around New York, but are not limiting our search to a specific state or city. If you are excited about the role, and can overlap your work day significantly with US Eastern Time, we’d love to see your application!