Community Program Manager

Bentley Systems; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Community Program Manager, where you will redefine community engagement strategies and foster user advocacy. This role offers a unique opportunity to lead innovative programs that enhance user participation and collaboration. You will work cross-functionally with various teams to ensure the community thrives as a valuable resource for users. With a supportive and innovative work environment, you'll have the chance to shape the future of user communities while advancing your career. If you're passionate about user success and community building, this position is perfect for you.

Benefits

Career Advancement Opportunities

Supportive Work Environment

Competitive Salary

Innovative Work Culture

Qualifications

• 5-7 years of experience in community engagement or program management.
• Strong leadership and communication skills are essential.

Responsibilities

• Develop and implement strategies for user engagement and community growth.
• Lead community-focused programs and initiatives to drive user participation.

Skills

Community Engagement

Program Management

Customer Advocacy

Leadership Skills

Communication Skills

Data Analysis

Collaboration

Education

Bachelor’s degree in Communication

Bachelor’s degree in Marketing

Tools

Community Management Platforms

Data Analysis Tools

Job description

Community Program Manager

Position Overview

At Bentley, our mission is to enhance global infrastructure, aiming to improve quality of life. We are seeking a Community Program Manager with a strong background in building and managing virtual user communities. This is an exciting opportunity to redefine and refresh our user community strategy.

As the Community Program Manager, you will assess our current community landscape, identify areas for growth, and implement innovative engagement programs that drive user participation and advocacy. In this position you will report to the Senior Director of Success Communications and work cross-functionally with Product, Marketing, Support, and Operations teams to ensure the community is a dynamic, valuable resource for users.

The Role:

Here is how you can contribute to our team and our organization:

• Cross-Functional Collaboration: Work closely with Product, Marketing, Communications, Success and Support teams to align community programs with business objectives.
• Community Strategy Development: Design and implement comprehensive strategies to foster user engagement, community growth and product adoption.
• Program Implementation: Lead the execution of community-focused programs, including user engagement initiatives, advocacy programs, and gamification strategies.
• Community Leadership: Facilitate and manage communities of practice, encouraging knowledge sharing and collaboration among community managers.
• Optimize Community Operations & Analytics: Implement community moderation best practices, health metrics, user sentiment tracking, and data-driven improvements to continuously enhance engagement.
• Scale & Sustain Growth: Ensure community programs are designed for long-term success by leveraging technology, automation, and best practices in community management.

Who you are:

• Bachelor’s degree in communication, marketing or related work experience
• 5-7 years of experience in community engagement, program management, customer advocacy, or technical support within the software industry
• Exhibit strong leadership and communications skills
• Possess the ability to indirectly influence across stakeholders
• Demonstrated success in developing and leading user engagement initiatives
• Knowledgeable of online forum trends and techniques
• Ability to collaborate and engage with colleagues both in and outside team
• Proficiency with community management platforms and data analysis tools
• Passionate about user success, user engagement, and fostering a sense of belonging within communities

What We Offer:

• A pivotal role in shaping the future of our user community
• A supportive and innovative work environment
• Competitive salary and benefits, with opportunities for career advancement

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training.

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [e-mail]