Community Program Manager

vivenu; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

vivenu is a global leader in event ticketing tech with six offices worldwide. The Community Program Manager will build and scale ambassador programs, activate strategic events, and grow brand loyalty through engaging experiences.

The role requires 4+ years in related fields and hands-on experience with CRM systems, events, and cross-functional collaboration. You will host sessions, manage data, and represent vivenu at NY events.

Qualifications

• 4+ years in ambassador programs, community, or field marketing roles with measurable results.
• Strong relationships in sports, live events, universities or entertainment and ability to grow them.
• Understand relationship-building, events, and revenue; turn introductions into opportunities.
• Experience planning and executing high-impact events, workshops, or activations end-to-end.
• Confident in representing vivenu, hosting sessions, and inspiring ambassadors, clients, and partners.
• CRM-savvy, organized, able to manage multiple programs, perks, campaigns and follow-ups.
• You are a self-starter who collaborates with Sales, Marketing, and Product to align on goals.

Responsibilities

• Ambassador program growth and revenue: recruit, manage, energize ambassadors across key industries; build relationships that generate warm introductions and qualified leads.
• Strategic event activation: identify, plan, and execute high-impact events such as conferences, summits, trade shows and meetups.
• Client & ambassador engagement: host knowledge sessions and workshops to drive adoption and referrals.
• Brand loyalty: manage ambassador perks, merchandise, and digital campaigns to boost engagement and loyalty.
• On-site presence: attend events to represent vivenu, recruit ambassadors, and create memorable experiences.
• Insight sharing & CRM ownership: keep ambassador and event data organized and share insights with Sales, Marketing, and Product.
• Occasional global community support: assist with forums, labs, and webinars.
• Reporting structure: reports directly to the Head of Global Community and Events.
• Cross-regional alignment: work with EMEA team for global consistency.

Skills

Ambassador programs

Networking

Revenue mindset

Event management

Storytelling

CRM & ops

Collaboration

Tools

CRM

Job description

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

In this role, you use your strong relationship-building skills, creativity, and the ability to execute initiatives to inspire and activate our community. If you're passionate about fostering meaningful connections and growing a brand through engagement, we’re looking forward to hear from you!

As a Community Program Manager your responsibilities will include:

• Ambassador Program Growth & Revenue: Recruit, manage, and energize ambassadors across key industries such as sports, venues and live entertainment. Build and nurture relationships that generate warm introductions, qualified leads, and track program performance to ensure it drives measurable revenue impact
• Strategic Event Activation: Identify, plan, and execute high-impact events - college sports conferences, venue summits, trade shows, and meetups. Decide the right activation (booth, VIP dinner, sponsored networking, etc.) and ensure vivenu shows up polished and purposeful
• Client & Ambassador Engagement: Host product knowledge sessions, workshops, and informational calls for clients and ambassadors. Keep everyone aligned with vivenu’s roadmap, new features, and best practices to drive adoption and referral-ready champions
• Brand Loyalty Programs: Manage ambassador perks, branded merchandise, and digital campaigns to boost engagement, loyalty, and excitement around vivenu. Create moments that make ambassadors proud to represent the brand
• On-Site Presence & Networking: Attend events to represent vivenu, build connections, recruit ambassadors, and create memorable experiences that lead to pipeline and revenue opportunities
• Insight Sharing & CRM Ownership: Keep ambassador and event data organized and actionable. Share insights with Sales, Marketing, and Product to inform strategy, improve targeting, and maximize impact
• Occasional Global Community Support: Assist with global community initiatives such as forums, labs, and webinars to strengthen connections and knowledge sharing within the vivenu ecosystem
• Reporting Structure: Reports directly to the Head of Global Community and Events
• Cross-Regional Alignment: Works closely with Community and Events colleagues across EMEA to ensure global consistency and knowledge sharing

What you will need to succeed in this role:

• Relevant Experience: 4+ years in ambassador programs, community, or field marketing roles where building relationships drove measurable results
• Proven Network & Industry Connections: You have strong existing relationships in sports, live events, universities, or entertainment, and the ability to grow them strategically
• Revenue Mindset: You understand the connection between relationship‑building, events, and revenue; you know how to turn introductions into opportunities
• Event & Program Management Skills: Experience planning and executing high-impact events, workshops, or activations from end-to-end
• Strong Communication & Storytelling: You can confidently represent vivenu, host sessions, and inspire ambassadors, clients, and partners
• Operational Excellence: CRM‑savvy, organized, and able to manage multiple programs, perks, campaigns, and follow‑ups without dropping the ball
• Self-Starter & Collaborative: You can take ownership of programs while working closely with Sales, Marketing, and Product to align on goals and strategy

Live Entertainment Tech

Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting‑edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC‑backed foundation with true product‑market fit. This means continuous investment in our people, products, and long‑term vision.

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA

We’re a diverse, merit‑driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest‑growing scale‑ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The approximate compensation range for this role in New York, NY is $80,000 - $100,000. Factors such as a candidate's relevant work experience, skills, and certifications will determine the final compensation for this role, and commission is not guaranteed.