Global Head of Professional Services

vivenu GmbH; New York (NY); On-site; USD 180,000 - 250,000; Full time

Job summary

vivenu is seeking a Global Head of Professional Services to build and scale its services organization across EMEA, North America, and beyond. You will own the unit P&L, define solution boundaries, and translate field wins into repeatable delivery models for teams and partners.

Lead strategic hiring, develop commercial frameworks, and drive delivery excellence across enterprise clients. You will partner with Sales, Engineering, and Product to align technology solutions with business outcomes,

Qualifications

• 10+ years in Professional Services or Enterprise Delivery leadership, including 4+ years managing global teams.
• Prior experience as a VP/Head of Services, Consulting Practice Lead.
• Prior background in high-scale ticketing systems, system integrator/agency models or similar.
• Exceptional ability to define career ladders, set delivery KPIs (speed, quality, CSAT, margins), and cultivate a high-performance culture across distributed teams.
• Proven track record managing unit P&L, project margins, and billable utilization.
• Ideal candidates have also had roles as an engagement manager, project management, and architect/developer.

Responsibilities

• Define the global professional services strategy, operating model, and service catalog. Build the hiring pipeline, make the first key hires, and scale the team across EMEA, North America and Australia.
• Own the services revenue, margins, utilization, and pricing, including the pricing model for implementation work.
• Work with Legal to create the MSA, SOW templates, change-order process and related contract documents. Own pre-sales scoping and SOW creation for headless website builds, integrations with third-party systems, and customers' digital ecosystem. Collaborate closely across Sales, Customer Success, Solutions and Product.
• Lead implementations for vivenu's most strategic customers and marketplace partners, including integrations and custom work. Build and maintain implementation playbooks for common use cases.
• Guide complex scoping using architecture and API expertise. Build internal tooling that shortens delivery time. Strong collaboration with Engineering and Product on product roadmap and field learnings, to define the boundaries between core product, marketplace solutions, and custom work.
• Structure enterprise deals in partnership with Sales; collaborate with the VP of Partnerships to build a partner network of systems integrators and agencies that deliver on the vivenu platform.
• As part of our performance based culture, define KPIs for delivery speed, quality, margin and customer satisfaction, and report against them. Define career paths and required certifications for excellence. Hire, develop, motivate and inspire a talented workforce.

Skills

Leadership & SaaS Experience

Technical Background

Domain Expertise

People Management

Financial Acumen

Engagement Manager

Project Management

Architect/Developer

Job description

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.

As Global Head of Professional Services

you will build and scale vivenu’s services organization across EMEA, North America into a profitable, high-performing business unit. You will own the unit P&L, set commercial frameworks, define solution boundaries, and convert field technical wins into repeatable delivery models for internal teams and partner ecosystems.

As a your responsibilities of Global Head of Professional Services will include:

• Founding Strategy & Organization: Define the global professional services strategy, operating model, and service catalog. Build the hiring pipeline, make the first key hires, and scale the team across EMEA, North America and Australia.
• Full P&L accountability: Own the services revenue, margins, utilization, and pricing, including the pricing model for implementation work.
• Commercial framework: Work with Legal to create the MSA, SOW templates, change-order process and related contract documents. Own pre-sales scoping and SOW creation for headless website builds, integrations with third-party systems, and customers' digital ecosystem. Collaborate closely across Sales, Customer Success, Solutions and Product.
• Delivery: Lead implementations for vivenu's most strategic customers and marketplace partners, including integrations and custom work. Build and maintain implementation playbooks for common use cases.
• Technical & Product Alignment: Guide complex scoping using architecture and API expertise. Build internal tooling that shortens delivery time. Strong collaboration with Engineering and Product on product roadmap and field learnings, to define the boundaries between core product, marketplace solutions, and custom work.
• Commercial & Partner Execution: Structure enterprise deals in partnership with Sales; collaborate with the VP of Partnerships to build a partner network of systems integrators and agencies that deliver on the vivenu platform.
• Team Growth & Operations: As part of our performance based culture, define KPIs for delivery speed, quality, margin and customer satisfaction, and report against them. Define career paths and required certifications for excellence. Hire, develop, motivate and inspire a talented workforce.

What you will need to succeed in this role:

• Leadership & SaaS Experience: 10+ years in Professional Services or Enterprise Delivery leadership, including 4+ years managing global teams.
• Technical Background: Prior experience as a VP/Head of Services, Consulting Practice Lead.
• Domain Expertise: Prior background in high-scale ticketing systems, system integrator/agency models or similar.
• People Management: Exceptional ability to define career ladders, set delivery KPIs (speed, quality, CSAT, margins), and cultivate a high-performance culture across distributed teams.
• Financial Acumen: Proven track record managing unit P&L, project margins, and billable utilization.
• Nice to have: Ideal candidates have also had roles as an engagement manager, project management, and architect/developer.

$180,000 - $250,000 a year

Why join vivenu?

Live Entertainment Tech

Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA

We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights

Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.