Community Program Administrator

High Profile, Inc.; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

High Profile, Inc. partners with a Dallas non-profit to strengthen the community through career resources and training. They seek a Community Program Administrator (Contract-to-Hire) to manage the welcoming experience and daily operations of the career development facility.

You will greet participants, coordinate service flow, and ensure supportive guidance from the moment they walk in. The role emphasizes front-desk leadership, data integrity, and collaboration with career navigators and

Qualifications

• 2+ years in administrative/front-office roles or customer navigation in non-profit or social services settings.
• Strong written and verbal communication with diverse populations.
• Bilingual ability (English/Spanish) preferred, comfortable with front-desk interactions.
• Proficiency in Microsoft Office and basic data entry with privacy compliance.

Responsibilities

• Greet participants and serve as front-of-house hub for the career development center.
• Coordinate intake, sign-in, and handoffs to internal specialists and workshops.
• Field calls and manage central email inbox, schedule participant appointments.
• Maintain reception area, calendars, and printed resources for events.
• Enter data into case management software and protect confidentiality.
• Support workforce leadership with office tasks and inventory management.

Skills

Administrative experience

Customer navigation

Communication skills

Empathy

Bilingual Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

CRM / case management software

Job description

High Profile has partnered with a mission-driven Dallas non-profit organization focused on strengthening the local community by providing impactful career resources, job readiness training, and pathways to sustainable employment. Our client is seeking an engaging, detail-oriented Community Program Administrator (Contract-to-Hire) to oversee the welcoming experience and day-to-day administrative operations of their career development facility. This role acts as the central hub of the center - greeting participants, coordinating daily service flow, and ensuring every individual receives organized, supportive guidance from the moment they walk through the doors.

Key Responsibilities

• Front-of-House Experience: Serve as the primary, welcoming point of contact for program participants, employer partners, and community visitors, setting a respectful and supportive tone.
• Participant Navigation & Triage: Guide new and returning individuals through initial sign-in and program intake;coordinate participant handoffs to internal specialists, career navigators, and scheduled workshops while managing lobby wait times.
• Inquiries & Appointment Scheduling: Field inbound phone calls and manage the central program email inbox, answering general service questions and scheduling participant appointments.
• Resource & Facility Coordination: Maintain an orderly, accessible reception area;keep printed community resources, workshop calendars, and hiring event flyers updated and readily available.
• Database & Records Administration: Perform accurate data entry and maintain participant records within case management software, ensuring data integrity, compliance, and strict confidentiality.
• Administrative Support: Track office supply inventory, manage incoming/outgoing communications, and provide project support to workforce readiness leadership.

Qualifications

• Experience: 2+ years of administrative, front office, or customer navigation experience, ideally within a non-profit, social services, community outreach, or education setting.
• Education & Certifications: High school diploma or GED required (Associate degree or higher preferred);CPR/First Aid and workforce-related credentials (e.G., UNT WISE) are a plus or must be obtainable post-hire.
• Technical Skills: Proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with participant tracking, CRM, or case management software systems.
• Communication & Empathy: Strong interpersonal, verbal, and written communication skills with the ability to connect authentically with diverse participant populations.
• Language (Preferred): Bilingual fluency in English and Spanish is highly preferred.