Administrative Assistant 1

Louisville Urban League; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Louisville Urban League seeks an Administrative Assistant 1 to support the Center for Workforce Development. You will serve as the primary receptionist, handle data entry in Salesforce and Google Sheets, and assist with weekly reporting and meeting logistics.

The role requires strong communication, detail orientation, and the ability to manage multiple tasks in a fast-paced nonprofit environment. A high school diploma or GED and reliable transportation are preferred.

Qualifications

• Excellent interpersonal and client service.
• Intermediate-level experience in G Suite.
• Strong written and verbal communication, including business writing.
• Must be detail-oriented and organized.
• Able to handle multiple tasks and be a team player.

Responsibilities

• First-Line of Communication: Serve as the department's primary receptionist, answering all incoming phone calls and directing participants and partners to staff.
• Database & Salesforce Management: Enter and update data in spreadsheets, Salesforce, and KEE Suite in real time.
• Weekly Reporting: Compile and organize data for weekly departmental update reports.
• Event & Workshop Coordination: Create and manage meeting agendas and support logistics for events.
• General Administrative Support: Provide clerical support to department leadership.

Skills

Excellent communication

Detail-oriented

Organizational skills

Punctual and dependable

Team player

Self-starter

Education

High school diploma/GED or equivalent

Tools

Google Suite

Salesforce

Job description

Job SummaryThe Administrative Assistant 1 serves as the primary point of contact for the Center for Workforce Development and provides support to the department and provides support to department leadership. The role is responsible for managing incoming communication, maintaining accurate client-tracking databases, and providing key administrative reporting support for all departmental programs.Duties and ResponsibilitiesEssential Duties &Responsibilities:First-Line of Communication: Serve as the department's primary receptionist, answering all incoming phone calls, screening inquiries, and directing participants and partners to the appropriate staff members.Database & Salesforce Management: Accurately enter and update data into spreadsheets, Salesforce, and KEE Suite in real time.Assist with backlogs, compliance reviews, and audit preparation.Participant Outreach & Reminders: Conduct daily/weekly proactive outreach calls to program participants to confirm attendance for interviews, orientation sessions, cohort classes, and application workshops.Weekly Reporting: Compile and organize data for weekly departmental update reports submitted to leadership, tracking key performance metrics, candidate placements, and community engagement efforts.Event & Workshop Coordination: Create and manage meeting agendas. Support logistics, participant check-ins, and materials preparation for candidate forums, orientation sessions, and partner workshops.Assist in the supervision of Urban Senior Jobs Program participant traineesGeneral Administrative Support: Provide general clerical support to department leadership.Other duties as assigned: The intent of this job description is to provide a representative summary of the major duties and responsibilities of this position. The incumbent may be asked to perform other job-related tasks not specifically presented in this job description.Qualifications & Key CompetenciesTechnical Skills: Proficiency in Google Suite and hands-on experience using CRM systems (Salesforce strongly preferred).Communication: Strong verbal and written communication skills with a professional and welcoming phone demeanor.Organizational Skills: Excellent attention to detail, strong time-management capabilities, and the ability to handle multiple tasks without details slipping through the cracks.Mission-Driven: Passion for workforce development, community empowerment, and supporting diverse economic equality and social justice.Knowledge, Skills and AbilitiesTo be successful, the incumbent should, at a minimum, possess skills, knowledge, or abilities in the following: Excellent interpersonal and client serviceExcellent technical proficiency - intermediate-level experience in G Suite.Strong communication skills, written and oral, including business writing skills.Must be extremely detail-oriented.Strong organizational and administrative skills.Able to handle multiple tasks and to be a team player.Must be dependable and punctual - willing to work as needed.Self-starter - able to work well under pressure with minimum supervisionAbility to learn quickly and work autonomously with agility to adjust quickly to new urgent tasks/situationsMust be highly motivated, goal-oriented, and must possess a valid driver's license and be willing to use their own automobile for travel. Education and/or ExperienceMinimum of years of administrative or front-office support experience. Experience in a nonprofit organization is a plus.High school dipolma/GED or equivalent experience.Must have a driver's license and reliable transportation