Community Partnerships & Growth Manager

Goodwill of Delaware and Delaware County, PA; Wilmington (DE); On-site; USD 70,000 - 95,000; Full time

Job summary

Goodwill of Delaware & Delaware County is seeking a Community Partnerships & Growth Manager to build strategic relationships with businesses and community organizations, drive donor engagement, and launch partnerships that advance our mission across Delaware and Delaware County, PA.

You will lead initiatives from concept to execution, collaborating across teams to expand donation channels and program impact while tracking outcomes and optimizing growth opportunities.

Qualifications

• Bachelor's degree in business, communications, nonprofit management, community development, public administration, or related field.
• At least four years of experience in partnership development, community engagement, program/project management, or fundraising.
• Demonstrated success building and sustaining relationships with community organizations, businesses, and stakeholders.
• Strong project management, organizational, and negotiation skills.
• Excellent written and verbal communication skills; ability to present ideas confidently.
• Willingness to travel throughout Delaware and Delaware County, PA; occasional evenings/weekends.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint).
• Experience using AI-enabled tools for productivity, research, communications, project management, or data analysis is a plus.

Responsibilities

• Build partnerships with businesses, community organizations, and stakeholders to increase donations and expand presence.
• Plan and coordinate community-based donation initiatives and partnership activations.
• Collaborate with Brand & Community Engagement, Donated Goods/Retail, Operations, Transportation, and other teams to execute initiatives.
• Represent Goodwill at community events and outreach opportunities.
• Track results and report on performance; identify opportunities to improve donor engagement and operational effectiveness.

Skills

Relationship building

Project management

Negotiation

Communication

Analytical thinking

Independent work

Education

Bachelor's degree in business, communications, nonprofit management, community development, public administration

Tools

Microsoft 365

AI-enabled tools

Job description

Community Partnerships & Growth Manager

Are you a natural relationship builder who sees possibilities where others see connections? Do you enjoy bringing people and organizations together, turning ideas into action, and building partnerships that create measurable results?

If so, we invite you to join Goodwill of Delaware & Delaware County as our Community Partnerships & Growth Manager.

Reporting to the Vice President of Brand & Community Engagement, this role is at the intersection of community engagement, partnership development, and growth. You will build relationships with businesses, community organizations, and other partners to create new opportunities for people to donate, engage with Goodwill, and support our mission. You will also help turn those partnerships into successful programs, from community donation initiatives and special activations to new approaches for reaching and retaining donors.

This is an exciting opportunity for someone who combines strong relationship-building skills with an entrepreneurial mindset and knows how to move an idea from conversation to execution.

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware & Delaware County. Our mission, to improve the quality of life for people with barriers to self-sufficiency through the Power of Work, guides everything we do.

The donations we receive from our communities help fuel that mission. By growing the number of people who donate to Goodwill, creating convenient new ways to give, and building strong community partnerships, this role helps generate the resources that support our programs and create greater opportunity throughout Delaware and Delaware County, Pennsylvania.

What You Will Do

Build Partnerships That Create Opportunity

• Serve as the primary relationship manager for assigned community partners, building strong, mutually beneficial relationships.
• Develop partnerships with businesses, community organizations, and other stakeholders that increase donations and expand Goodwill's presence in the community.
• Identify opportunities to reach new donors, deepen participation, and strengthen donor loyalty.
• Create positive, mission-aligned experiences that make community partners and donors want to stay connected with Goodwill.

Turn Ideas Into Action

• Plan and coordinate community-based donation initiatives and partnership activations aligned with Goodwill's Donation Acquisition Strategy Plan.
• Work across Brand & Community Engagement, Donated Goods/Retail, Operations, Transportation, and other teams to move initiatives from concept through successful execution.
• Represent Goodwill at community events, partnership activities, meetings, and outreach opportunities.
• Help connect external opportunities with the right internal resources so that strong ideas become sustainable programs.

Grow What Works

• Track program and partnership results and provide clear reporting on performance.
• Use data, partner insights, and community feedback to identify opportunities for improvement and growth.Evaluate performance metrics and recommend ways to increase donation volume, strengthen donor engagement, and improve operational effectiveness.
• Identify successful approaches that can be refined, replicated, and scaled across the communities Goodwill serves.

Be a Goodwill Ambassador

• Bring Goodwill's mission and values to life in every community interaction.
• Build collaborative relationships across departments and contribute to organization-wide priorities.
• Model accountability, innovation, inclusion, service, and ethical decision-making in how you work with colleagues, donors, and community partners.

What You Will Bring

• Bachelor's degree in business, communications, nonprofit management, community development, public administration, or a related field, or an equivalent combination of education and relevant experience.
• At least four years of experience in areas such as partnership development, business development, community engagement, program or project management, sales, or fundraising.
• Demonstrated success building and sustaining relationships with community organizations, businesses, and other stakeholders.
• Strong project management, organizational, and negotiation skills.
• Excellent written and verbal communication skills, including the ability to confidently present ideas to others.
• An ability to look at results, identify opportunities, and make thoughtful recommendations for improvement.
• Initiative and sound judgment, with the ability to work independently and manage multiple priorities.
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, Word, and PowerPoint.
• Curiosity about new ways of working. Experience using AI-enabled tools for productivity, research, communications, project management, or data analysis is a plus.
• Ability to travel throughout Delaware and Delaware County, Pennsylvania, and flexibility to participate in occasional evening or weekend events and activities.

Why Join Goodwill?

At Goodwill, a great partnership can become much more than a single event or donation drive. It can introduce new people to our mission, make donating easier, strengthen our presence in a community, and generate resources that help people build skills, find employment, and create greater possibilities for themselves and their families.

As Community Partnerships & Growth Manager, you will have an opportunity to build something. You will cultivate relationships, test new ideas, learn from results, and help Goodwill expand how we engage communities and grow the donated goods that fuel our mission. The role is intentionally cross-functional, partnering with Brand & Community Engagement, Donated Goods/Retail, Operations, Transportation, and other teams to make that growth possible.

If you are energized by people, possibilities, and measurable impact, we'd love to hear from you.