Community Outreach Specialist

FF Inc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

FF Inc. in New York, NY is seeking a Community Outreach Specialist to coordinate face-to-face outreach, events, and community programs across the city.

You will connect with customers and local audiences, answer questions, and help raise awareness and participation in current initiatives. You will collaborate with marketing and event teams to create positive experiences and expand our reach within communities served.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to engage with diverse community members.
• Strong organizational abilities and attention to detail.
• Flexible availability for evenings or weekends.

Responsibilities

• Support community outreach and engagement initiatives.
• Engage directly with community members at events, pop-ups, and outreach activities.
• Provide information about programs, products, services, and current initiatives.
• Build positive relationships with customers, attendees, community members, and local organizations.
• Answer questions and connect individuals with relevant information and resources.
• Support community events, workshops, informational sessions, and local activations.
• Assist with event preparation, setup, on-site activities, and breakdown.
• Organize outreach materials, signage, displays, and informational resources.
• Communicate key campaign and organizational messaging clearly.
• Gather feedback and insights from community members.
• Track participation, engagement, and outreach activity.
• Maintain organized records of contacts and event interactions.
• Coordinate follow-up communication after events and outreach initiatives.
• Collaborate with marketing, events, customer success, and other internal teams.
• Help identify opportunities to increase community participation and brand awareness.

Skills

Strong communication

Relationship-building

Organizational skills

Multitasking

Customer-facing

Team-oriented

Job description

About The Position

We're looking for an outgoing and organized Community Outreach Specialist to support local outreach, community engagement, and event initiatives throughout New York.

New York, NY | Full-Time

In this role, you'll connect with customers, community members, and local audiences through face-to-face communication, events, outreach activities, and community programs. You'll provide information, answer questions, build relationships, and help increase awareness and participation in current initiatives.

The Community Outreach Specialist will also work closely with marketing and event teams to coordinate outreach activities and create positive experiences within the communities we serve.

What You'll Do

• Support community outreach and community engagement initiatives
• Engage directly with community members at local events, pop-ups, and outreach activities
• Provide information about programs, products, services, and current initiatives
• Build positive relationships with customers, attendees, community members, and local organizations
• Answer questions and connect individuals with relevant information and resources
• Support community events, workshops, informational sessions, and local activations
• Assist with event preparation, setup, on-site activities, and breakdown
• Organize outreach materials, signage, displays, and informational resources
• Communicate key campaign and organizational messaging clearly
• Gather feedback and insights from community members
• Track participation, engagement, and outreach activity
• Maintain organized records of contacts and event interactions
• Coordinate follow-up communication after events and outreach initiatives
• Collaborate with marketing, events, customer success, and other internal teams
• Help identify opportunities to increase community participation and brand awareness

What We're Looking For

• Strong communication and interpersonal skills
• Friendly, outgoing, and comfortable meeting new people
• Strong relationship-building skills
• Excellent organization and attention to detail
• Ability to communicate effectively with different audiences
• Comfortable working in active, customer-facing environments
• Ability to manage multiple activities and priorities
• Dependable and professional approach to work
• Collaborative and team-oriented mindset
• Flexible availability for occasional evening or weekend events

Previous experience in community outreach, community engagement, events, marketing, promotions, customer service, hospitality, public relations, or another people-facing role is helpful but not required.

What We Offer

• Competitive compensation with performance-based incentives
• Paid training and ongoing support
• Full-time schedule
• Collaborative team environment
• Variety of community events, outreach initiatives, and marketing activities
• Opportunities for advancement within Community Outreach, Events, Marketing, and Customer Engagement

Join Our Outreach Team

As a Community Outreach Specialist, you'll help strengthen connections between our organization and local audiences through direct communication, community events, and outreach initiatives.

Skills: customer,engage,activations,events,outreach,community engagement