Community Outreach & Recovery Access Specialist

Corel Corporation; Willoughby (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Jordan CRC / Phoenix Counseling Solutions is seeking a Recruitment & Community Outreach Specialist to connect women experiencing homelessness, housing instability, substance use disorders, mental health conditions, trauma, and other barriers to available services.

This community-based role involves meeting women where they are—at shelters, treatment facilities, courts, and community spaces—to build trust and connect them with voluntary, supportive services.

Qualifications

• Experience working with women experiencing homelessness, housing instability, mental health conditions, substance use disorders, or co-occurring disorders.
• Experience in outreach, recruitment, recovery support, reentry, case management, or human services.
• Strong communication, relationship-building, organization, and follow-through skills.
• Ability to work independently and build relationships in the community.
• Reliable transportation and willingness to travel to approved outreach locations.
• Ability to work respectfully with individuals facing complex barriers and challenging circumstances.

Responsibilities

• Conduct community outreach and recruit women who may benefit from available programs and services.
• Build relationships with shelters, treatment providers, correctional facilities, courts, reentry organizations, faith-based groups, and other community partners.
• Explain program eligibility, services, and intake procedures clearly and respectfully.
• Build trusting relationships using trauma-informed and culturally responsive communication.
• Connect participants to counseling, substance use treatment, recovery housing, peer support, employment services, benefits, and community resources.
• Coordinate warm handoffs and follow up to help ensure successful connections.
• Assist with transportation and documentation needs when authorized.
• Support pre-release and post-release connections for justice-involved women.
• Document outreach, referrals, follow-up, enrollments, and service connections accurately.
• Participate in case staffing, team meetings, and quality improvement activities.
• Follow HIPAA, 42 CFR Part 2 when applicable, confidentiality requirements, safety protocols, and professional boundaries.

Skills

Communication

Relationship building

Organization

Follow-through

Travel readiness

Trauma-informed approach

Education

Associate or bachelor’s degree in human services

Job description

Jordan CRC / Phoenix Counseling Solutions is seeking a Recruitment & Community Outreach Specialist to connect women experiencing homelessness, housing instability, substance use disorders, mental health conditions, trauma, and other barriers to available services.

This community-based role involves meeting women where they are—at shelters, treatment facilities, courts, and community spaces—to build trust and connect them with voluntary, supportive services.