Community Outreach & Pet Resources Coordinator

ADP, Inc.; Doraville (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

LifeLine Animal Project is seeking a Community Support Coordinator to serve as a frontline resource for pet owners, providing guidance, referrals, and support to keep pets with their families. The role emphasizes empathy, organization, and collaboration with shelter staff and volunteers to deliver excellent service.

The ideal candidate will engage with local partners, assist with intake and coordination of medical appointments, and help expand LifeLine’s impact through outreach and events in the

Qualifications

• Compassion for animals and the people who love and care for them.
• Strong interpersonal and communication skills across diverse backgrounds.
• Empathy and emotional resilience when supporting individuals facing difficult decisions about their pets.
• Detail-oriented with ability to maintain accurate records of client interactions and services.
• Team-oriented and able to collaborate across departments to support organizational goals.
• Willingness to work weekends, holidays, and varying shifts as shelter needs require.
• Background check will be conducted.

Responsibilities

• Manage all correspondence with pet owners via in-person interactions, phone calls, emails, and form submissions.
• Provide compassionate counseling to community members by offering resources or referrals to trusted partners to keep pets with their families whenever possible.
• Ensure donated items are distributed to appropriate places in a timely and responsible manner.
• Work collaboratively with shelter staff and volunteers to ensure smooth day-to-day operations and deliver exceptional customer service.
• Conduct ongoing research on resources to ensure pet owners receive up-to-date information and support.
• Maintain detailed and accurate records of all communications and interactions with pet owners.
• Assist in intake of owner-surrendered pets, adoption returns, and general requests for pet help.
• Coordinate medical appointments at the Community Animal Center and arrange transportation as needed.
• Support LifeLine’s mission to save lives by understanding shelter operations, programs, and services.
• Respect and celebrate diversity by welcoming visitors with a friendly and professional demeanor.
• Help build a community of animal welfare advocates by engaging volunteers.
• Participate in LifeLine’s 40-hour annual training requirement.
• Exhibit exceptional stewardship by maintaining a clean and orderly workspace.
• Other tasks as assigned.

Skills

Compassion for animals

Interpersonal skills

Communication

Empathy

Organized & detail-oriented

Education

High school diploma or equivalent

Job description

LifeLine Animal Project is seeking a Community Support Coordinator to serve as a frontline resource for pet owners, providing guidance, referrals, and support to keep pets with their families. The role emphasizes empathy, organization, and collaboration with shelter staff and volunteers to deliver excellent service.

The ideal candidate will engage with local partners, assist with intake and coordination of medical appointments, and help expand LifeLine’s impact through outreach and events in the