Office Operations Manager

Outreach Community Health Centers; Racine (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A community health center in Racine is seeking an Office Operations Manager to oversee daily operations, improve patient satisfaction, and ensure compliance with regulations. The ideal candidate will have a Bachelor's degree in Healthcare Administration and 3–5 years of leadership experience in healthcare office management. Responsibilities include supervising staff, managing workflows, and addressing patient concerns to enhance community relations. This role is essential for ensuring efficient service delivery in a healthcare setting.

Qualifications

• Minimum 3–5 years of leadership experience in healthcare office management.
• Experience supervising staff in a medical or dental environment.
• Proven knowledge of compliance regulations like HIPAA and OSHA.

Responsibilities

• Oversee the day-to-day operations of the front office.
• Supervise, train, and evaluate administrative/front desk staff.
• Ensure compliance with federal, state, and local regulations.
• Work with leadership to manage office budgets and expenses.

Skills

Leadership

Operational management

Customer service

Staff supervision

Compliance knowledge

Education

Bachelor’s degree in Healthcare Administration or related field

Job description

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The Office Operations Manager oversees the daily administrative and operational functions of the community health center, ensuring efficient delivery of medical, behavioral health, and dental services. This role manages front office operations, supports clinical staff, ensures compliance with regulatory requirements, and drives process improvements to enhance patient satisfaction and operational efficiency.

Essential Duties and Responsibilities

Operational Management

• Oversee day-to-day operations of the front office, including patient registration, scheduling, insurance verification, and billing coordination.
• Ensure smooth workflow between medical, behavioral health, and dental departments.
• Monitor appointment scheduling to maximize provider productivity and patient access.
• Develop, implement, and monitor office policies and procedures to ensure compliance with federal, state, and local regulations.

Staff Supervision and Development

• Supervise, train, and evaluate administrative/front desk staff.
• Coordinate staff schedules and ensure adequate coverage at all times.
• Foster a collaborative and patient-centered work environment.
• Conduct regular staff meetings and performance evaluations.

Compliance and Quality Improvement

• Ensure compliance with HIPAA, OSHA, and other applicable regulations.
• Participate in quality improvement initiatives and credentialing/accreditation activities.
• Track key performance indicators (e.g., patient satisfaction, no-show rates, billing accuracy) and recommend improvements.

Financial and Resource Management

• Work with leadership to manage office budgets and expenses.
• Oversee supply inventory and procurement for medical, behavioral health and dental operations.
• Assist with grants and reporting as needed.

Customer Service & Community Relations

• Address patient concerns or complaints promptly and professionally.
• Serve as a liaison between patients, staff, and leadership to resolve operational issues.
• Support outreach initiatives to strengthen community partnerships.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent experience).
• Minimum 3–5 years of leadership experience in healthcare office management or operations, preferably in a community health center or FQHC setting.
• Experience supervising staff in a medical or dental environment.

Racine Community Health Centers, Inc. is an Equal Opportunity Employer