Community Outreach & Member Growth Specialist

Golden 1 Credit Union; Culver City (CA); Sur place; USD 32 000 - 33 000; Plein temps

Résumé du poste

Golden 1 Credit Union is seeking a Member Services Outreach Specialist in Culver City. The role begins with training at a neighboring branch before transitioning to the new Culver City location upon opening, reporting to the Director - Branch Member Service and Performance.

The position emphasizes outbound outreach, digital onboarding, and high‑quality member service. It requires strong relationship skills and compliance with BSA/AML guidelines, with a competitive pay range and benefits.

Qualifications

• HS diploma or GED required.
• 2+ years’ experience in a banker role with prior teller experience.
• Customer relationship building experience within a financial institution preferred.

Responsabilités

• Drive customer acquisition and membership growth via outbound calls and consultative conversations.
• Educate members on digital banking channels and enroll them in online/mobile services.
• Open deposits and specialty accounts, and document interactions in the G1servicehub system.
• Process transactions, manage cash drawer, and handle routine account inquiries with accuracy.
• Support branch operations, opening/closing, alarms, and notary services as needed.

Formation

H.S. Diploma or GED

Description du poste

Golden 1 Credit Union is seeking a Member Services Outreach Specialist in Culver City. The role begins with training at a neighboring branch before transitioning to the new Culver City location upon opening, reporting to the Director - Branch Member Service and Performance.

The position emphasizes outbound outreach, digital onboarding, and high‑quality member service. It requires strong relationship skills and compliance with BSA/AML guidelines, with a competitive pay range and benefits.