Community Outreach & Housing Benefits Advocate

NYC Department of Social Services; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The NYC Public Engagement Unit is recruiting for one Community Associate to function as an Outreach Specialist who will engage New Yorkers to inform them of City services and housing resources. You will provide targeted outreach and build relationships with community partners across the five boroughs.

Responsibilities include door-to-door canvassing, calls, and text outreach; ongoing case management, Days of Action events, and liaising with community groups and agency partners to connect

Qualifications

• High school graduation or equivalent and three years of experience in community work or related activities.
• Education and/or experience equivalent to the above.

Responsibilities

• Engage New Yorkers through door-to-door canvassing, phone calls, and peer-to-peer texting to assess needs and inform them of City services.
• Provide ongoing case management to enable New Yorkers to access benefits, with a primary focus on housing benefits and services.
• Conduct outreach Days of Action and other community events.
• Respond to incoming calls from the Tenant Helpline.
• Maintain ongoing reporting and communication with their assigned supervisor.
• Liaise with stakeholders in the community, including community-based organizations and agency partners.
• Assist with partners’ outreach efforts to provide additional resources city-wide.
• Assist with special projects, as needed.

Skills

Interpersonal skills

Communication skills

English proficiency

Spanish a plus

Education

High school diploma or equivalent

Job description

The NYC Public Engagement Unit is recruiting for one Community Associate to function as an Outreach Specialist who will engage New Yorkers to inform them of City services and housing resources. You will provide targeted outreach and build relationships with community partners across the five boroughs.

Responsibilities include door-to-door canvassing, calls, and text outreach; ongoing case management, Days of Action events, and liaising with community groups and agency partners to connect