Community Outreach Coordinator/Case Manager

Iris Family Support Center; Auburn (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

The Iris Family Support Center seeks a Community Outreach Coordinator/Case Manager to work with the Prevention Education and Community Partners teams. This role conducts home visits, intakes, assessments, and ongoing case management to connect families to mental health, medical, and social services, while eliminating barriers to access.

With professional judgment and compassionate communication, you will organize programming such as prenatal support, collaborate with partners, and maintain data

Qualifications

• Excellent verbal and written communication skills.
• Ability to build trust and rapport with families.
• Strong ethical standards and confidentiality practices.
• Experience supporting families using trauma-informed approaches.
• Analytical thinking for evolving service plans and referrals.

Responsibilities

• Assess family needs and refer to community services.
• Engage families through outreach, visits, and calls.
• Conduct intake and assessments within timelines.
• Visit homes and connect families to services to prevent abuse/neglect.
• Maintain accurate documentation and data records.
• Advocate for clients and coordinate with community partners.
• Provide transportation and assist with medical appointments as needed.
• Attend trainings, meetings, and court hearings as required.
• Travel within service area counties as needed.

Skills

Communication (Verbal/Written)

Relationship/ Rapport Building

Ethical Practice

Trauma Informed Approach

Critical Thinking Skills

Resiliency

Continuous Learning

Personal Accountability

Problem-solving

Maturity

Job description

Position Summary

The Community Outreach Coordinator/Case Manager work with both the Prevention Education Team and the Community Partners Team. This role requires a high level of professional judgment, discretion, and decision-making to navigate unique family dynamics, assesses needs, and develop individualized service plans. They will conduct home visits, intakes, and assessments as well as provide ongoing case management. They will provide a quick response to connect families to needed services and resources. At the Family Resource Center, they will lead programming such as the Prenatal Support Group to individuals and small groups and help connect families to local resources. This position will be eliminating barriers for families to access services including mental health care, medical care, and social services. While Supervision and team support are available, the Community Outreach Coordinator/Case Manager primarily works solo throughout the day, managing their schedule, prioritizing needs, and ensuring that families receive consistent, high- quality support to promote safety, stability, and well-being.

Job Description

ESSENTIAL FUNCTIONS

• Successfully assess the needs of families to refer to appropriate services in the community.
• Conduct creative and persistent outreach to engage families into services (including, but not limited to, face-to-face visits, drop-bys, phone calls/texts).
• Provide intake and assessment of assigned families within required timelines and use program database and agency equipment to complete documentation and other job duties.
• Visit individuals in homes and provide information on agency services and connect families to supportive service for their needs to prevent child abuse and neglect.
• Complete scheduled appointments within the parameters of the specific program involved.
• Complete case notes in a detailed, yet succinct, finished format.
• Maintain data, including demographics, referral sources, and medical visits.
• Maintain and create data systems including visit summaries, demographics, assessments, etc.
• Collaborate with partners inside the organization and in the community.
• Establish an emotionally supportive, non-judgmental, trusting relationship with parent(s), using independent judgment and adjusting as needed.
• Assist families with medical and follow up appointments as needed.
• Provide client transportation as necessary to complete goals of the program and client case plan.
• Assist with crisis assistance as needed, such as hands-on lice treatments.
• Exercise discretion and judgment in identifying plans of action to achieve goals and objectives, including day-to-day direct contact with clients, government entities, other agencies, and courts.
• Advocate on behalf of the client and link the family to additional community resources and services.
• Complete all required paperwork in various databases within established format and deadlines.
• Work within an environment of frequently changing priorities, deadlines and duties.
• Identify, contact, and maintain knowledge of formal and informal resources in the community that provide family support and recreational activities.
• Teach and role model parenting techniques to the family using approved methods and materials.
• Teach home management, financial management, childcare, discipline, nutrition and personal skills as appropriate.
• Educate the community on child abuse prevention including but not limited to bullying, internet safety, child abuse and neglect indicators, human trafficking, suicide prevention, and gun safety.
• Track, analyze, and report survey results and data collected from trainings.
• Develop, coordinate, and execute informational presentations at conferences, speaking engagements, etc.
• Track exposure of agency at area events, speaking engagements, seminars, expo booths, etc.
• Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately.
• Attend 12 hours of in-service training sessions per year.
• Meet with supervisor for supervision as required by service standards, department requirements and best practices of supervision.
• Attend court hearings, case conferences, team meetings, department meetings, and other meetings as required.
• Performs other duties as assigned
• Travel is expected for this position. Must be able to travel within all counties in the service area. These counties could include Allen, Whitley, DeKalb, Noble, Steuben, LaGrange, and Huntington Counties.

SCORECARD

• Meeting all standards and outcomes outlined by contracts and agency expectations. This includes connecting families to medical care, providing families access to resources such as short-term respite care, creating connections with the medical community to education on child abuse and neglect as well as services available to families.
• Completing necessary documentation for each service within the required time frames.
• Submitting mileage and entering payroll on-time weekly.

OTHER DUTIES

• Performs other duties as assigned Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS (CORE COMPETENCIES, SKILLS AND EXPERIENCE)

• Communication (Verbal/Written)
• Relationship/ Rapport Building
• Ethical Practice
• Trauma Informed Approach
• Critical Thinking Skills
• Resiliency
• Continuous Learning
• Personal Accountability
• Problem-solving
• Demonstrates maturity