FAMILY SUPPORT SPECIALIST

Eskenazi Health; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Marion County Public Health Department is seeking a Family Support Specialist in Indianapolis to work with at-risk families. The role focuses on Intensive home visitation, parent education, and connected community resources to promote healthy child development.

The position requires documenting interactions, planning family goals, and ensuring timely data entry, with flexibility for hours between 7:00 am and 7:00 pm, Monday through Friday. Indiana driver’s license is required.

Qualifications

• Minimum of a high school diploma or equivalent required.
• Bachelor’s degree in social work, psychology, sociology, child development, family studies or related field preferred.
• Valid Indiana driver’s license, access to reliable vehicle, and current automobile insurance required.

Responsibilities

• Perform intensive home visitation services to promote positive parent/child interaction and healthy development.
• Educate parents on child development and safety using curriculum and evidence-based materials.
• Document all family interactions in statewide database within designated timeframes.

Skills

Empathy

Interpersonal communication

Cultural sensitivity

Technology proficiency

Organization

Education

Bachelor’s degree in social work, psychology, sociology, child development, family studies or related field

High school diploma or equivalent

Job description

[[JOB_REQUISITION_CUSTOM27]]

FAMILY SUPPORT SPECIALIST

Date: Nov 10, 2026

Location: Indianapolis, IN, US, 46205

Organization: HHC

Division:HEALTH AND HOSPITAL CORPORATION

Sub-Division:MCPHD

FLS Status:[[JOB_REQUISITION_CUSTOM27]]

Req ID:27227

Marion County Public Health Department is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Marion County Public Health Department also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: [e-mail].

Job Role Summary

This position is responsible for working with and supporting families identified as being at risk. Perform intensive home visitation services that focus on promoting positive parent/child interaction, bonding and attachment, and healthy child development. Educate parents on child development. Design and implement activities with parents to promote healthy childhood growth and development. Systematically assess the ongoing needs of families and refer to appropriate community resources. Support families with goal setting. Document all interactions with families in a centralized database.

Essential Duties

• Responsibility 1: Home Visits

  Complete outreach activities (phone calls, drop by visits, mailings, etc.) as directed by program policy and/or supervisor to engage families in the home visiting process.

  Travel to various families’ homes, as well as other community locations, to complete home visits.

  Educate parents on child development and safety through use of curricula and other evidence-based materials.

  Observe and document parent/child interactions. Acknowledge strengths and address concerns appropriately.

  Complete screenings and tools, including developmental screenings, depression screenings, and other required tools, according to program policy. Plan interventions to support any risks identified through screenings.

  Support families with creating Family Goal Plans, including developing a goal, overcoming barriers, providing resources, and celebrating successes.

  Develop Family Service Plans with appropriate interventions to address risk factors.

  Provide appropriate number of home visits to families at various service levels (75% or more of all visits required must be completed).

  Provide necessary community referrals to families and follow-up on progress.

  Complete incident reports as needed per policy.

  Check health insurance status and make referrals to assist families in obtaining access to medical care.

  Track preventative medical care, such as postpartum visits, well-child visits, and childhood immunizations.

  Monitor program acceptance rate and retention rate.

  Be flexible in scheduling as needed between the hours of 7:00 am and 7:00 pm on Monday through Friday.

• Responsibility 2: Documentation and Data Entry

  Document all family interactions in the statewide database within designated time frames per program policy.

  Track and document all outreach activities, including phone calls, drop by visits, mailings, and e-mails.

  Document each home visit thoroughly by writing a narrative using the statewide required template.

  Enter results of all screenings and tools in the statewide database.

  Document community referrals provided to families, preventative medical care, and incident reports.

  Mail letters to families as a source of outreach.

  Complete mileage records according to due dates.

  Complete filing in a timely manner in adherence with policy.

  Track well-child visits and record immunizations for focus child.

  Meet required weekly and monthly paperwork deadlines.

• Responsibility 3: Home Visit Planning

  Plan appropriate content for home visits based on families’ needs, strengths, risks, and values.

  Select curricula and materials to use for parent education.

  Develop activities to promote interaction and attachment between the parents and child.

  Determine which screenings and tools are due in order to take materials to the home visit.

  Review Family Goal Plan prior to home visit.

  Consider approaches to implement interventions based on the Family Service Plan.

  Check for upcoming preventative care based on America Academy of Pediatrics schedule.

• Responsibility 4: Judgment

  Maintain families’ confidentiality.

  Report accurate and reliable information to supervisor.

  Assist appropriately in crisis situations, i.e., locating housing, shelters, food, diapers, formula, etc.

  Work independently to provide quality customer service and maintain integrity in all client interactions.

  File child abuse and neglect (CAN) reports when required.

  Utilize interpreters to provide services to non-English speaking families.

  Demonstrate ability to be non-judgmental and accepting of individual differences.

  Lead with curiosity, be empathetic, and actively listen while working with families.

  Maintain appropriate professional boundaries with families.

  Follow the program’s values (HIPEER – Humility, Integrity, Partnership, Empowerment, Excellence, Respect) in all interactions with families and colleagues.

• Responsibility 5: Public Health Duties

  Participate in public health emergency preparedness exercises and in response to public health emergencies, as directed.

  Participate in a minimum of two health fair events totaling a minimum of eight (8) hours annually. These events may occur on weekends.

  Protect and maintain confidentiality of each family’s and employee's medical and personal information which may be obtained in the course of provision of care or employment.

  Job duties may require individuals to remove confidential information from workplace setting to another site to provide service. If the information is removed, it must be protected and secured as if the employee were at the office.

  Other duties as assigned.

Qualifications

Required:

• Minimum of a high school diploma or equivalent required
• Experience in working with or providing services to children and families required

Preferred:

• Bachelor’s degree in social work, psychology, sociology, child development, family studies or related field preferred
• 1+ years of previous work with families and children (0-3 years of age) preferred
• Infant mental health endorsement preferred

Licenses/Certifications Required

Valid Indiana driver’s license, access to reliable vehicle, and current automobile insurance required

Knowledge, Skills & Abilities

• An ability to establish trusting relationships
• Acceptance of individual differences
• Experience and humility to work with culturally diverse families
• Knowledge of infant and child development
• Willing to engage in building reflective capacity (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing value of supervision, etc.)
• Proficiency with technology

Working Environment

• Unconfined sitting, working at computer, attending meetings, etc.; standing and walking; steady use of hands and fingers – data entry; limited lifting and carrying
• May be exposed to substandard and unsanitary living conditions
• May be exposed to allergens of all types (i.e. pets, dust, smoke, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.