Community Outreach Coordinator- DeKalb County

Iris Family Support Center; Auburn (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Iris Family Support Center is seeking a Community Health and Outreach Coordinator in Fort Wayne, IN to connect families with needed health and social services. You will help reduce barriers to care, support mental and medical health, and work with the Prevention Education Team to educate students and adults on various topics.

You will assess family needs, conduct persistent outreach, document case notes, maintain data systems, and collaborate with partners while traveling across counties to

Qualifications

• Bachelor’s degree in human services, Social Work, Education or related field.
• One year of full-time experience working with families/children in human services is preferred.
• Reliable daily transportation and valid driver’s license with insurance.

Responsibilities

• Assess needs of families to refer to appropriate services in the community.
• Conduct outreach to engage families into services (face-to-face, drop-bys, calls/texts).
• Complete case notes in a detailed, finished format.
• Maintain data including demographics, referral sources, and medical visits.
• Collaborate with partners inside the organization and in the community.
• Establish trusting relationships with parents using independent judgment.
• Assist families with medical and follow up appointments as needed.
• Travel within service area and coordinate with community resources.
• Educate the community on child abuse prevention, safety topics, and related areas.
• Attend 12 hours of in-service training per year.

Skills

Communication

Relationship building

Ethical practice

Trauma-informed approach

Critical thinking

Resilience

Continuous learning

Personal accountability

Problem solving

Maturity

Education

Bachelor's degree in human services / social work / education

Job description

Job Details

Job Location: Fort Wayne, IN 46802

Position Type: Full Time

The Community Health and Outreach Coordinator will serve as a liaison between healthcare providers and community resources. They will have the ability to have a quick response to families and medical centers to connect families to needed services and resources. This position will be eliminating barriers for families to access services including mental health care, medical care, and social services. The Community Outreach Coordinator will also be part of the Prevention Education Team, educating students and adults on various topics.

ESSENTIAL FUNCTIONS

• Successfully assess the needs of families to refer to appropriate services in the community.
• Conduct creative and persistent outreach to engage families into services (including, but not limited to, face-to-face visits, drop-bys, phone calls/texts).
• Complete case notes in a detailed, yet succinct, finished format.
• Maintain data, including demographics, referral sources, and medical visits.
• Maintain and create data systems including visit summaries, demographics, assessments, etc.
• Collaborate with partners inside the organization and in the community.
• Establish an emotionally supportive, non-judgmental, trusting relationship with parent(s), using independent judgment and adjusting as needed.
• Assist families with medical and follow up appointments as needed.
• Exercise discretion and judgment in identifying plans of action to achieve goals and objectives, including day-to-day direct contact with clients, government entities, other agencies, and courts.
• Advocate on behalf of the client and link the family to additional community resources and services.
• Complete all required paperwork in various databases within established format and deadlines.
• Work within an environment of frequently changing priorities, deadlines and duties.
• Identify, contact, and maintain knowledge of formal and informal resources in the community that provide family support and recreational activities.
• Teach and role model parenting techniques to the family using approved methods and materials.
• Teach home management, financial management, childcare, discipline, nutrition and personal skills as appropriate.
• Educate the community on child abuse prevention including but not limited to bullying, internet safety, child abuse and neglect indicators, human trafficking, suicide prevention, and gun safety.
• Track, analyze, and report survey results and data collected from trainings.
• Develop, coordinate, and execute informational presentations at conferences, speaking engagements, etc.
• Track exposure of agency at area events, speaking engagements, seminars, expo booths, etc.
• Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately.
• Attend 12 hours of in-service training sessions per year.
• Attend team meetings, department meetings, and other meetings as required.
• Performs other duties as assigned
• Travel is expected for this position. Must be able to travel within all counties in the service area. These counties could include Allen, Whitley, DeKalb, Noble, Steuben, LaGrange, and Huntington Counties.

SCORECARD

• Meeting all standards and outcomes outlined by contracts and agency expectations. This includes connecting families to medical care, providing families access to resources such as short-term respite care, creating connections with the medical community to education on child abuse and neglect as well as services available to families.
• Completing necessary documentation for each service within the required time frames.
• Submitting mileage and entering payroll on-time weekly.

OTHER DUTIES

• Performs other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

QUALIFICATIONS (CORE COMPETENCIES, SKILLS AND EXPERIENCE)

• Communication (Verbal/Written)
• Relationship/ Rapport Building
• Ethical Practice
• Trauma Informed Approach
• Critical Thinking Skills
• Resiliency
• Continuous Learning
• Personal Accountability
• Problem-solving
• Demonstrates maturity
• Must have reliable daily dependable transportation to use on the job and transport others. Operator of vehicle must have valid driver’s license and proof of insurance.
• Ability to maintain strict confidentiality, per agency requirements.

PHYSICAL DEMANDS

• Climb and maneuver steps in narrow hallways and in small rooms
• Tolerate strong odors
• Lift and physically manipulate up to 60 pounds
• Read printed material in poorly lit areas
• Operate video machine, telephone, and other common standard office equipment
• Discern and evaluate sounds, interactions, and movements in multiple situations to determine the potential for child abuse and neglect
• Use senses of sight, hearing, and smell to evaluate the safety of the environment for children
• Operate and transport others in a motor vehicle
• Ability to respond rapidly to rescue a child
• Communicate and teach parents and children of varying intellectual capabilities
• May be subjected to infectious diseases, substances, and contaminated articles physically out of the control of the children supervised
• Environment may require safety precautions

TRAVEL

• Travel is expected for this position, including daily travel within the service area to complete client visits and occasional travel within the state for required training and meetings.

EXPECTED HOURS OF WORK

• Some flexibility in hours is allowed, but the employee must be available between the "core" work hours of 8am to 8pm Monday-Friday and 10am to 2pm on Saturdays and must work 40 hours each week to maintain full-time status.

REQUIRED EDUCATION

• Bachelor’s degree in human services, Social Work, Education or directly related field.
• One year of full-time experience in home management, home maintenance, and/or child-care.
• Experience working with families/parents/children in a human service organization a preference.
• Life or job experience caring for children.

EEO STATEMENT

• Iris Family Support Center, Inc. is an Equal Opportunity, Affirmative Action employer