Community Outreach Coordinator

annaautismcare; Wayland (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

ANNA (Allied Network for Neurodevelopmental Advancement) seeks a Community Outreach Coordinator dedicated to supporting families with autism services. This role involves coordinating family intakes, providing information, and engaging in community initiatives. Ideal for empathetic, organized, and collaborative individuals passionate about making a difference.

Benefits

Generous paid time off

Health, dental, and vision insurance

401(k) with company match

Opportunities for mentorship and professional growth

Qualifications

• Empathetic and people-centered, supporting families through emotional processes.
• Organized and detail-oriented, managing multiple tasks effectively.
• Collaborative and communicative, working closely with different teams.

Responsibilities

• Serve as the first point of contact for families and providers.
• Conduct intake calls and tours, providing clear guidance.
• Collaborate on resource development and family-friendly materials.

Skills

Empathy

Organization

Collaboration

Communication

Flexibility

Tools

Zoom

Calendly

SharePoint

Job description

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Are you looking for a meaningful role supporting families and making a lasting impact?

At ANNA (Allied Network for Neurodevelopmental Advancement), we believe that families deserve timely, compassionate, and knowledgeable support as they navigate the world of autism evaluations and services. We’re looking for a friendly, empathetic, organized, and collaborative team member to join our Community Outreach department – a growing part of ANNA’s mission to connect families with the care and information they need.

In this role, you’ll become a trusted point of contact for caregivers, helping them feel informed, welcomed, and supported from the moment they reach out. Over time, you’ll take the lead on coordinating and conducting family intakes and tours, supporting and guiding families as they begin their journey with us. You’ll also contribute to resource development and events that uplift and engage our community.

If you’re someone who thrives in a supportive, inclusive, and fast-growing team, and you’re passionate about making a difference for families, this could be the perfect next step in your career!

Key Responsibilities

Family Support & Intake Coordination:

• Serve as the first point of contact for families, providers, and community members reaching out to learn about ANNA’s services
• Provide clear, empathetic information and guidance to new and prospective families
• Triage other incoming calls and messages, directing them to the right person or department
• Schedule intake appointments and family tours
• Conduct intake calls and tours using clear, established processes (training and mentorship provided)
• Support coordination of transportation requests (e.g., PT-1) for eligible families

Administrative & Data Entry:

• Collect and enter client demographic, referral, and insurance information
• Send and receive documentation securely and in a timely manner
• Maintain accurate and up-to-date client records using internal tools
• Track inquiries and referrals to ensure timely follow-up

Resource Development & Event Planning Support:

• Collaborate with the ANNA team to create, enhance, and distribute family-friendly materials related to autism, neurodiversity, and local resources
• Support planning and facilitation of quarterly family events and community outreach initiatives

Responsibilities may be added or adjusted over time based on the needs of the team and the unique strengths, interests, and goals of the person in this role. At ANNA, we believe in playing to peoples’ strengths and shaping roles collaboratively.

Qualifications

We’re looking for someone who is:

• Empathetic and people-centered, with a strong desire to support families through what can be an overwhelming and emotional process
• Organized and detail-oriented, with the ability to manage multiple tasks, follow up reliably, and prioritize effectively
• Collaborative and communicative, comfortable working closely with teammates across departments
• Flexible and eager to learn, especially in a growing organization with evolving processes

Preferred Experience and Skills:

• Prior experience in a caregiving, customer service, administrative, or family support role
• Comfortable with frequent phone, email, and in-person communication
• Experience with scheduling, communication, and data entry tools – familiarity with Zoom, Calendly, SharePoint, or client management systems is a plus
• Interest in neurodiversity, autism services, family support, and/or community-based work
• Bilingual or multilingual (Portuguese and/or Spanish strongly preferred)

This is a great opportunity for someone who wants to grow into a leadership or outreach-focused role over time. If you’re compassionate, motivated, and dedicated to helping families access the care they need, this position could be the perfect fit!

• Salary: $55-65k per year
• Generous paid time off
• Health, dental, and vision insurance
• 401(k) with company match
• Opportunities for mentorship and professional growth

To Apply:

Please submit your resume along with a brief cover letter, video, or audio message sharing what drew you to this role and how your experience makes you a good fit. Feel free to apply through LinkedIn or by emailing materials to [e-mail].

We’re an equal opportunity employer.

At ANNA, we believe that a wide range of perspectives and life experiences makes our team stronger. We welcome applicants of all backgrounds and identities – including people of color, LGBTQIA+ individuals, immigrants, disabled and neurodivergent people, and caregivers. If you’re excited about the position but not sure you meet every qualification, we still encourage you to apply. We believe that skills and potential come in many forms, and we’d love to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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