Community Operations Manager

ccmcnet; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Wellness program

401k with company match

PTO and parental leave

Training and education support

Job summary

CCMC, a community management company focusing on master-planned communities, seeks a Community Operations Manager to lead on-site operations, onboarding, and strategic support for large communities. The role emphasizes integrity, respect, service, and community values.

You will oversee hiring, financials, and team management, while delivering admin projects and budget updates. Travel across the region is expected, with weekly and monthly reporting duties to inform leadership.

Qualifications

• Bachelor’s degree or higher in a related field.
• Strong leadership and people management skills.
• Excellent written and verbal communication.
• Willingness to travel locally and out of state as needed.

Responsibilities

• Oversee hiring, financials, operations, and team management on-site.
• Assist onboarding of managers and support admin projects.
• Manage content in network file locations for accuracy.
• Support CCMC’s largest communities as a strategic partner.
• Perform full-cycle budget updates.
• Provide weekly and monthly reports and assist BOD/BWU reporting.
• Travel to communities in the assigned region to study high-functioning teams.

Skills

Leadership

Communication

Conflict resolution

Education

Bachelor's degree or higher

Tools

Windows

Job description

Are you looking for a multi-faceted role where your HOA Leadership skills can shine? Do you thrive when your time in administrative projects and building relationships?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Community Operations Manager is responsible for a variety of engaging duties. Whether it is covering a community as interim manager, helping to develop new managers, or delivering a variety of administrative projects, this critical role promotes CCMC’s core values.

What you’ll accomplish:

• Working on-site as needed as a manager, or other open role, and oversee hiring, financials, operations, and managing the team
• Assisting SVP/VP with Manager/Team Member Onboarding
• Managing content in network file locations to ensure up-to-date and accurate information
• Assisting our largest communities as a strategic partner
• Performing full-cycle budget updates
• Analyzing and identifying issues within teams and support them with resources available and best practices
• Traveling to a variety of communities in assigned region to gain knowledge of high-functioning teams and lend support to others as needed
• Providing weekly and monthly reports and maintain regular BOD and BWU reporting

What we’re looking for:

• Someone who aligns with our vision and values
• Minimum of three years managing a large-scale, master-planned community
• Robust operational background and understanding of community financials
• Ability to successfully engage on a variety of levels, including speaking and writing
• Effective leadership, organizational, and conflict resolution skills
• Operate with candor and diplomatically communicate solutions and best practices
• Ability to travel both locally frequently and out of state as needed
• Proficient computer skills in Windows environment
• Bachelor’s degree, designations, or certifications in a related field (highly preferred)
• Extensive knowledge of laws and guidelines governing the operation of community associations and governing documents (highly preferred)
• Must pass a pre-employment drug screen and background check
• CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!