Community Operations Lead: Resident Experience & Finance

Northwood Ravin; Franklin (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Personal development

Housing opportunities within ourcommun

Well-being benefits

Retirement planning with company match

Generous paid time off

Volunteer initiatives

Job summary

Northwood Ravin is seeking an Assistant Community Manager for McEwen Northside in Franklin, TN. The role focuses on financial performance, compliance, and delivering a consistent, well-managed resident experience.

Key duties include delinquency management, renewals, audits of resident files, and supporting daily operations with tours, team coordination, and standards enforcement. The ideal candidate has at least 1 year in a similar role and a proactive, professional approach.

Qualifications

• 1 year of experience as an assistant community manager
• Solid foundation in property management operations including collections, lease administration, compliance and resident relations
• Proactive, detail-oriented, and professional with strong communication

Responsibilities

• Drive day-to-day operations with a focus on financial performance, compliance and resident retention
• Manage delinquency and lead collection efforts with clear communication
• Drive revenue through renewals, lease enforcement and income optimization
• Audit and maintain accurate resident files across the full lifecycle
• Support resident relations by resolving concerns professionally and promptly
• Assist in daily operations, including tours, team coordination and property standards
• Lead by example, coaching and mentoring team members to exceed expectations
• Step in as a leader in the manager's absence to ensure smooth operations

Job description

Northwood Ravin is seeking an Assistant Community Manager for McEwen Northside in Franklin, TN. The role focuses on financial performance, compliance, and delivering a consistent, well-managed resident experience.

Key duties include delinquency management, renewals, audits of resident files, and supporting daily operations with tours, team coordination, and standards enforcement. The ideal candidate has at least 1 year in a similar role and a proactive, professional approach.