Community & Operations Coordinator

Private Equity Women Investor Network (PEWIN); New York (NY); Remote; USD 65,000 - 78,000; Full time

Job summary

Private Equity Women Investor Network (PEWIN) seeks aMembership Administration & Member Experience professional to manage membership data, onboarding, and inquiries while supporting events, programs, and communications. You will collaborate with the Membership Committee and PEWIN team to enhance engagement and data integrity in a fully remote environment.

The role covers administrative support for signature initiatives, including ASCEND and Pinklight, plus ongoing process improvements using

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in operations, administration, membership services, events, or related areas.
• Strong organizational skills with ability to manage multiple deadlines.
• Excellent written and verbal communication and professional correspondence.

Responsibilities

• Maintain membership records across PEWIN systems and participants.
• Coordinate weekly nominations, onboarding, and communications with committees.
• Serve as responsive contact for members and inquiries via support mailbox.
• Support engagement, renewals, chapters, and outreach initiatives.
• Prepare reports and ensure data integrity for operations metrics.
• Provide admin support for events and program logistics.
• Keep PEWIN content and job board updated; assist with surveys and reports.

Skills

Exceptional organizational skills

Written and verbal communication

Interpersonal skills

Ownership and reliability

Tech savvy with data and spreadsheets

Google Workspace/Microsoft Office

Remote collaboration

Can handle multiple priorities

Education

Bachelor's degree or equivalent

Tools

HubSpot

CRM systems

Canva or design tools

AI tools (ChatGPT, Claude, Gemini)

Job description

Membership Administration & Member Experience

• Maintain accurate membership records and data across PEWIN's CRM and related systems, including PEWIN and ASCEND participants.
• Coordinate weekly membership nominations, approvals, onboarding, and related communications in collaboration with the Membership Committee and PEWIN team.
• Serve as a responsive and professional point of contact for members and prospective members, assisting with inquiries through PEWIN's support mailbox.
• Support membership engagement, renewal campaigns, chapter launches, and outreach initiatives.
• Conduct regular database reviews, identify inconsistencies, and ensure the integrity of member records and reporting.
• Help identify opportunities to improve membership processes and enhance the overall member experience.

Event Coordination & Logistics

• Coordinate the administrative and logistical elements of PEWIN's regional, global, and virtual events, working closely with the Director of Community & Engagement, chapter leaders, and external partners.
• Manage event calendars, invitations, registration, attendance tracking, reminders, and participant communications.
• Assist with venue coordination, catering arrangements, vendor communications, and other logistical requirements.
• Monitor and report on registration activity and support efforts to maximize participation.
• Provide on-site support for selected in-person events, as needed.
• Coordinate post-event activities, including attendance reconciliation, follow-up communications, surveys, and social media content support.

Program & Community Support

• Provide administrative and coordination support for PEWIN's signature initiatives, including ASCEND, Pinklight, Circles, and virtual programming.
• Maintain participant records, coordinate communications, track engagement, and support program logistics.
• Assist with surveys, feedback collection, and preparation of program reports.
• Work collaboratively with staff and volunteer leaders to ensure participants receive timely information and a consistently high-quality experience.
• Maintain and update PEWIN's Job Board, including publishing approved opportunities and removing expired listings.

Reporting, Systems & Process Improvement

• Prepare accurate and timely reports on membership, event participation, program activity, and other operational metrics.
• Maintain organized documentation, shared files, project trackers, and operational records.
• Support the effective use of PEWIN's technology platforms, including its CRM, website, event management tools, and communication systems.
• Identify opportunities to streamline administrative workflows, improve data accuracy, and enhance team efficiency via AI tools and other technologies.
• Assist with special projects and organizational initiatives as priorities evolve.

Administrative & Organizational Support

• Provide administrative support to the Chief Operating Officer, including scheduling, meeting coordination, document preparation, and follow-up.
• Assist with routine operational and financial administration
• Draft, edit, and proofread correspondence, member communications, and other organizational materials.
• Maintain and update content on the PEWIN website, including events, programs, member resources, and organizational information.
• Support other administrative and operational priorities as needed in a small, collaborative team environment.

Skills & Experience

• Bachelor's degree or equivalent relevant experience.
• Demonstrated experience in operations, administration, membership services, event coordination, project coordination, or a related area. Relevant experience may include professional roles, internships, volunteer leadership, or other organizational responsibilities.
• Exceptional organizational skills, attention to detail, and ability to manage multiple assignments and deadlines simultaneously.
• A strong sense of ownership, reliability, and follow-through, with the ability to work independently and keep projects moving.
• Excellent written and verbal communication skills, including professional correspondence, proofreading, and clear, timely responses.
• Strong interpersonal skills and a service-oriented approach to working with members, colleagues, volunteers, and external partners.
• Resourcefulness, sound judgment, and the ability to learn quickly, solve problems, and adapt to changing priorities.
• Comfort with technology, data management, spreadsheets, and learning new digital platforms.
• Proficiency with Google Workspace and/or Microsoft Office, particularly spreadsheets, shared documents, and calendars.
• Ability to maintain confidentiality and handle sensitive membership and organizational information with discretion.
• Ability to work effectively in a fully remote environment while maintaining regular communication and accountability.
• Availability for occasional evening meetings or events to accommodate PEWIN's global community.

Preferred Qualifications

• Experience working with a membership organization, nonprofit, professional association, or community-based organization.
• Familiarity with HubSpot or comparable CRM, association management, or marketing automation platforms.
• Experience with event registration systems, email marketing platforms, or website content management tools.
• Experience utilizing including Chat GPT, Claude, Gemini or other AI tools.Proficiency with Canva or similar design tools.
• Familiarity with private equity, venture capital, private credit, or the broader financial services industry.
• Experience supporting volunteer committees or coordinating multiple stakeholders.

We welcome candidates with a range of professional backgrounds and experience levels. What matters most is a demonstrated ability to stay organized, learn quickly, communicate effectively, and take pride in delivering excellent work.

This position is based in the United States and may require occasional domestic travel and participation in evening events or meetings to support our global community.