Community Operations Contractor

Collabera; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent staffing solutions company located in Austin, Texas, is seeking a customer support professional to analyze workflows and provide support for user inquiries. The successful candidate will demonstrate strong attention to detail, communication abilities, and a willingness to work weekends. This role involves tackling inefficiencies and providing thoughtful assistance to users facing account access issues. Ideal for motivated individuals looking to grow in a supportive environment.

Qualifications

• Highly motivated, hard-working, and able to think clearly under pressure.
• Strong attention to detail and ability to resolve complex issues.
• Excellent written communication skills.

Responsibilities

• Identify and escape any relevant trends across workflows.
• Provide empathetic support to user inquiries.
• Raise visibility and tackle inefficiencies in workflow processes.

Skills

Attention to detail

Empathy

Clear communication

Problem-solving

Motivation

Tools

Microsoft Office

Outlook

Job description

At Collabera, we recognize that our client satisfaction depends in large part on our resource satisfaction, so we make meeting your career needs a top priority. We provide a high-touch, supportive environment that enables you to grow and challenge yourself while maintaining work-life balance. Choose from a wide range of exciting opportunities from our diverse Fortune 500 client base.

Job Description

• Identify and escape any relevant trends and/or errors across all workflows
• Provide empathetic and thoughtful customer support when responding to user inquiries
• Raise visibility and tackle inefficiencies in workflow processes
• Enforce our Terms of Use and identify relevant trends
• Investigate and provide support to users who are unable to access their accounts

Qualifications

• Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment
• Ability to stay motivated while performing repetitive work
• Ability to learn workflows and policies quickly and apply this learning to workflows
• Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity
• Excellent written communication skills
• Strong understanding of various software programs, Microsoft Office, Outlook, etc.
• Must be willing to work weekends

Additional Information

All your information will be kept confidential according to EEO guidelines.