Customer Support Representative

Collabera; Milan (IL); On-site; Full time

Job summary

A leading IT recruitment agency in Milan is seeking a customer support representative to provide frontline assistance on product inquiries. The ideal candidate will handle moderately complex inquiries from customers and partners, ensuring optimal customer satisfaction and retention. Responsibilities include documenting interactions and distributing product-related information. This role requires effective communication and problem-solving skills, contributing to team solutions to maintain service levels.

Responsibilities

• Provides frontline support on product inquiries to optimize customer satisfaction.
• Documents interactions and issues related to customer, dealer, and company personnel.
• Distributes additional product/service/policy information to customers.

Job description

Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.

Job Description

• Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
• Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
• Distributes additional product/service/policy information to customers, dealers
• Develops common solutions to problems with team members to maintain required service levels.

Additional Information

All your information will be kept confidential according to EEO guidelines.