Community Operations Associate — Housing Programs

Monroe Group; Colorado; On-site; USD 40,000 - 60,000; Full time

Job summary

Monroe Group is seeking an Assistant Community Manager to help oversee day-to-day operations of affordable housing properties. You will act as the main contact when the Community Manager is unavailable and handle clerical tasks, rent collection, tenant files, and basic risk management tasks.

The role requires familiarity with LIHTC, Section 8, and HUD programs, and a strong customer service mindset. Training and on-site collaboration are essential in this fast-paced environment.

Qualifications

• High School diploma is required.
• At least 1 year of Assistant Property Management experience.
• Knowledge of affordable housing programs: LIHTC, Section 8, HUD.
• Strong customer service skills.

Responsibilities

• Handle clerical duties: filing, answering calls, and housing paperwork.
• Take annual Fair Housing Training to ensure compliance.
• Enter work orders for maintenance staff; support risk management.
• Assist in resident relations and orientation; collect rents and maintain files.
• Provide coverage for Community Manager in their absence; ensure consistency across teams.
• Develop and maintain resource directory to connect residents with services.
• Support in accessing community agencies and social services for residents.

Skills

Customer service

Communication skills

Self-motivated

Confidentiality

Clerical skills

Time management

Education

High School diploma

Bachelor’s degree (preferred)

Tools

Office software

Job description

Monroe Group is seeking an Assistant Community Manager to help oversee day-to-day operations of affordable housing properties. You will act as the main contact when the Community Manager is unavailable and handle clerical tasks, rent collection, tenant files, and basic risk management tasks.

The role requires familiarity with LIHTC, Section 8, and HUD programs, and a strong customer service mindset. Training and on-site collaboration are essential in this fast-paced environment.