Community Navigator & Outreach Lead

Central Lincoln County YMCA; Damariscotta (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Health/dental insurance

Y membership and program discounts

Professional development opportunities

Job summary

Central Lincoln County YMCA is seeking a community-focused professional to support healthy living, youth development, and social responsibility at a local community campus.

The role involves coordinating campaigns, managing client intake, building partnerships, and guiding staff and volunteers while upholding safety, licensing standards, and confidential information. CPR/First Aid is required within 60 days.

Qualifications

• 5-7 years of experience in a related field.
• CPR and First Aid certification required within 60 days of hire.
• Team player with superb interpersonal skills, able to work positively with co-workers and the public and resolve conflicts as needed.
• Self-starter capable of multi-tasking, leading others, working independently and adapting to changing circumstances in a fast-paced environment.
• General computer skills with the ability to effectively learn and use new software.
• Valid driver’s license and acceptable driving record with access to a personal vehicle preferred.

Responsibilities

• Collaborates with the Department Director to promote healthy living, social responsibility and youth development. Serves as a role model for other staff and participants.
• Creates and leads staff and volunteers in campaigns, programs and/or curriculum for the advancement of the Y while ensuring safety, licensing standards and the Y’s reputation and providing the highest level of customer service.
• Leads staff and/or volunteers in providing quality, safe programming while adhering to all standards and maintaining confidentiality.
• Manages client intake and conducts comprehensive information‑gathering interviews to assess client needs.
• Builds effective, authentic relationships with staff, participants, and community partners and connects them to the Y. Serves as the Y liaison on collaborative community outreach initiatives.
• Researches local, state, and federal services and assistance programs to determine the programs that are best suited to address individual client needs.
• Oversees community navigation help line.
• Ensures operations are safe and clean at all times, assisting the Department Director with staff and volunteers.
• Supports volunteer recruitment, communication, development, and management.
• Supports the Department Director in administrative activities, including tracking clients, referrals, data reports, conversations and developing reports for Town and County Administrators.
• Maintains a database of community resource and navigation services.

Skills

Interpersonal skills

Multi-tasking

Customer service

Communication

Education

High School degree or GED

Tools

General computer skills

Job description

Central Lincoln County YMCA is seeking a community-focused professional to support healthy living, youth development, and social responsibility at a local community campus.

The role involves coordinating campaigns, managing client intake, building partnerships, and guiding staff and volunteers while upholding safety, licensing standards, and confidential information. CPR/First Aid is required within 60 days.